Erlinda Francisco
Marilao, Province Of Bulacan
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
NOWCOM GLOBAL SERVICES, LLC
04.2021 - 05.2023
- Received inbound calls and responded to customer inquiries regarding online payment processing, loan information, and vehicle-related issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled challenging calls, effectively managing difficult situations and finding solutions to meet customer expectations.
Auditing Clerk
SALES GLASS & ALUMINUM SUPPLY CORPORATION
02.2019 - 01.2020
- Matched purchase orders with invoices and recorded necessary information.
- Contributed to a reduction in errors by implementing an improved system for tracking and reconciling financial transactions.
- Delivered high-quality audit reports that consistently met or surpassed expectations of head of accounting.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Inspected account books and recorded transactions.
Education
Bachelor of Science - Business Administration
PHINMA Araullo University
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2018
Skills
- Active Listening – Fully understanding customer concerns before responding or offering solutions
- Problem-Solving – Identifying issues and developing practical solutions
- Adaptability – Quickly adjusting to new processes, tools, or changes in a fast-paced work environment
- Stress Management – Remaining calm and focused while juggling multiple tasks, particularly in high-pressure environments
Certification
Obtaining a GPA of 1.56 for first semester of SY 2015-2016
Obtaining a GPA of 1.50 for second semester of SY 2015-2016
Obtaining a GPA of 1.75 for first semester of SY 2016-2017
Competent in Event Management Service NC III
Timeline
Customer Service Representative Agent
NOWCOM GLOBAL SERVICES, LLC
04.2021 - 05.2023
Auditing Clerk
SALES GLASS & ALUMINUM SUPPLY CORPORATION
02.2019 - 01.2020
Obtaining a GPA of 1.56 for first semester of SY 2015-2016
Obtaining a GPA of 1.50 for second semester of SY 2015-2016
Obtaining a GPA of 1.75 for first semester of SY 2016-2017
Competent in Event Management Service NC III
Bachelor of Science - Business Administration
PHINMA Araullo University
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