Edgar David Jr.
Bilingual Shift Lead
Cainta
Summary
Flexible scheduling availability to include evenings, weekends and some holidays. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bilingual Shift Lead (Spanish and English)
Nowcom Global Services LLC
2 2018 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Responded to and resolved customer questions and concerns.
Data transciptionist
IQOR (Clark Pampanga)
7 2013 - 1 2016
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Verified accuracy of transcribed material prior to finalization.
- Transcribed sensitive documents with complete confidentiality.
Technical Support Representative
Convergys MDC100 (Q.C)
02.2016 - 11.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Bachelor of Science - Information Technology
Bestlink College of The Philippines
Quezon City, Metro Manila, Philippines 04.2001 -
Spanish Language And Literature
Instituto Cervantes
Makati City, Metro Manila, PhilippinesPortuguese Language
University of The Philippines
Quezon City, Metro Manila, PhilippinesSkills
Self Motivation
Multitasking
Creative Problem-Solving
Customer service focus
Strong verbal and written communication
Timeline
Technical Support Representative
Convergys MDC100 (Q.C)
02.2016 - 11.2017
Bachelor of Science - Information Technology
Bestlink College of The Philippines
04.2001 -
Bilingual Shift Lead (Spanish and English)
Nowcom Global Services LLC
2 2018 - Current
Data transciptionist
IQOR (Clark Pampanga)
7 2013 - 1 2016
Spanish Language And Literature
Instituto Cervantes
Portuguese Language
University of The Philippines
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