David Keil Pascual
Spanish Bilingual Representative
Lapu-lapu City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in programming/cyber security position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Bilingual Spanish Customer Service Representative
Nowcom Global Services
Pasig City
07.2021 - 09.2022
- Prepared variety of different written communications, reports and documents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
English Customer Service Representative
Accenture
Cebu City
03.2020 - 06.2021
- Delivered services to customer locations within specific timeframes.
- Received and processed stock into inventory management system.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Healthcare Customer Service Representative
Concentrix
Lapu-lapu City
06.2018 - 02.2020
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Supported accounts receivable operations within assigned functions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
Education
Bachelor of Science - Business Administration Major in GBM
Cebu Institute of Technology - University
Cebu City 04.2001 -
Skills
Exceptional customer service
Customer service and engagement
Customer Service and Communication Skills
Cybersecurity best practices
Security vulnerability assessment
Certification
Cyber Security Training (DICT)
Timeline
Cyber Security Training (DICT)
08-2022
Bilingual Spanish Customer Service Representative
Nowcom Global Services
07.2021 - 09.2022
English Customer Service Representative
Accenture
03.2020 - 06.2021
Healthcare Customer Service Representative
Concentrix
06.2018 - 02.2020
Bachelor of Science - Business Administration Major in GBM
Cebu Institute of Technology - University
04.2001 -