Erika Espinosa
Cainta
Summary
Results-oriented banker with 13+ years of experience in the banking industry. Demonstrated success in leading and managing teams, ensuring operational excellence, and delivering exceptional customer service. Proficient in developing and implementing efficient banking procedures, optimizing cash management processes, and maintaining a secure banking environment. Experienced in coaching and mentoring staff to achieve individual and team performance goals, while fostering a positive and collaborative work culture.
Overview
14
14
years of professional experience
Work History
Branch Cashier
China Banking Corporation
07.2024 - Current
- Assist Branch Manager to meet branch target
- Resolves client complaints
- Offers various banking products and services
- Manage branch operations and review daily transactions
- Supervises tellering and new accounts functions
Branch Operations Officer
Metropolitan Bank and Trust Company
08.2016 - 12.2023
- Work with the branch manager to promote a positive, enthusiastic work environment towards excellent customer service and harmonious employee relationships
- Supervise staff to ensure adherence to bank policies, procedures and standards
- Delegate duties to staff and review work for accuracy and understanding
- Resolve customer complaints satisfactorily
- Ensure all operational duties are completed daily
- Cooperate with and complete assignments associated with internal audits in a timely fashion
- Sells the bank's and subsidiaries product and services
Customer Service Representative - New Accounts
Metropolitan Bank and Trust Company
04.2013 - 03.2016
- Responsible for the processing of applications for account opening
- Process renewal/roll-over and termination of various deposit placements
- Prepares/issues bank certificate
- Renders assistance in tellering, clearing, fund transfers, and remittance services
- Sells the bank's and its subsidiaries products and services
Customer Service Representative - Teller
Metropolitan Bank and Trust Company
02.2011 - 03.2013
- Accepts cash and check deposits and process withdrawal/encashment
- Process foreign exchange
- Sells the bank's and subsidiaries products and services
Accounting Assistant
Prime Pacific Grill
06.2010 - 12.2010
- Prepares monthly financial statement
- Prepares payroll, BIR Returns, and check vouchers
- Performs monthly inventory on the assigned store
Education
Bachelor of Science - Business Administration Major in Financial Management
University of the East
Manila10.2010
Skills
- Microsoft Word
- Microsoft Excel
Hobbies and Interests
- Sports
- Cooking
- Travelling
- Netflix
Timeline
Branch Cashier
China Banking Corporation
07.2024 - Current
Branch Operations Officer
Metropolitan Bank and Trust Company
08.2016 - 12.2023
Customer Service Representative - New Accounts
Metropolitan Bank and Trust Company
04.2013 - 03.2016
Customer Service Representative - Teller
Metropolitan Bank and Trust Company
02.2011 - 03.2013
Accounting Assistant
Prime Pacific Grill
06.2010 - 12.2010
Bachelor of Science - Business Administration Major in Financial Management
University of the East
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