Erchill Condes
Talisay City
Summary
Highly experienced Customer Support Specialist with four years of proven success providing exceptional support in diverse settings, including hotel bookings, telecommunications, and accounting software. My expertise spans complex issue resolution, software troubleshooting, and proactive client engagement, making me an adaptable and highly capable candidate ready to excel in this role.
Overview
12
12
years of professional experience
Work History
Lead Generation Specialist
Legal Match Philippines
08.2025 - Current
- Developed targeted lead generation strategies to enhance sales pipeline effectiveness.
- Utilized CRM systems to track and manage prospect interactions and follow-ups.
- Collaborated with marketing teams to align campaigns with lead generation efforts.
Customer Service Representative
Concentrix
Cebu, Central Visayas, Philippines
07.2022 - 05.2025
- Handled inbound calls for Telecommunications supporting upgrade inquiries, resolving billing issues, and troubleshooting technical problems
- Handled inbound calls for Accounting Software provided initial support for basic accounting and payroll inquiries.
- Subject Matter Expert -followed up on open tickets.
Freelancer
Up work
Toledo, OH, United States
10.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
Cebu, Central Visayas, Philippines
07.2019 - 09.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Handling bookings, cancellations, and refunds to ensure positive customer experiences.
Barista
Bo’s Coffee
Cebu, Central Visayas, Philippines
04.2016 - 01.2017
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Prioritized drink requests while managing interruptions.
Barista
Coffee Bean & Tea Leaf
Cebu, Central Visayas, Philippines
08.2015 - 01.2016
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Prioritized drink requests while managing interruptions.
Push Girl
Zest-o
Cebu, Central Visayas, Philippines
04.2015 - 06.2015
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Worked with customers to understand their needs and provide excellent service.
Brand Ambassador
Spark Promotions Inc. (Skelan)
Cebu, Central Visayas, Philippines
06.2013 - 08.2013
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
- Designed, filled, and arranged eye-catching product floor sets to increase sales.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Education
Primary School -
City Central School
Cebu, Central Visayas04.2006
Vocational Course - Bread & Pastry Making
Guihulngan Satelite Skills Devt. Center
Cebu, Central Visayas10.2014
Bachelor of Science - Psychology
University of San Jose-Recoletos
Cebu, Central Visayas10.2013
Secondary School - undefined
University of Cebu
Cebu, Central Visayas04.2010
Skills
- Detail Oriented
- Flexible
- Customer Service
- Technical support
- Sales
- Phone & Email Support
- Accurate data entry
- Customer Service-oriented
- Outbound calling
- Research and reporting
Languages
English
Tagalog
Cebuano
Timeline
Lead Generation Specialist
Legal Match Philippines
08.2025 - Current
Customer Service Representative
Concentrix
07.2022 - 05.2025
Freelancer
Up work
10.2021 - 01.2022
Customer Service Representative
Teleperformance
07.2019 - 09.2020
Barista
Bo’s Coffee
04.2016 - 01.2017
Barista
Coffee Bean & Tea Leaf
08.2015 - 01.2016
Push Girl
Zest-o
04.2015 - 06.2015
Brand Ambassador
Spark Promotions Inc. (Skelan)
06.2013 - 08.2013
Vocational Course - Bread & Pastry Making
Guihulngan Satelite Skills Devt. Center
Bachelor of Science - Psychology
University of San Jose-Recoletos
Secondary School - undefined
University of Cebu
Primary School -
City Central School