Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Cherelyn Agawin
Admin Assistant
Lapu lapu city,CEB
Summary
Overview
16
years of professional experience
6
years of post-secondary education
Work History
AlexUnited States
Lead Generation Specialist
01.2024 - Current
Job overview
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Set up appointments with interested customers according to schedule availability.
Choi Ka WanFanling, New Territories, Hong Kong
Housekeeper/Home Tutor
10.2023 - 12.2024
Job overview
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Tutor and Assist child from Homeworks at School
Boardwalk City Residences Condominium Corp.MANDAUE CITY
Administrative Assistant/Receptionist
04.2017 - 01.2023
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Cebu Greenmate Manpower ServicesLapu lapu city
HR Recruiter
03.2015 - 07.2016
Job overview
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
Dynata Philippines IncCebu, Cebu
Survey Interviewer
03.2026 - Current
Job overview
- Utilized precise language when asking questions to minimize confusion among respondents.
- Followed scripted questionnaires verbatim to collect research data.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
Golden Arches Development CorporationCebu City
Service Crew Member
06.2011 - 02.2015
Job overview
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Calculated totals, processed payments and issued receipts.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Kept customers and crew areas organized.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
CNT LechonCebu City
Food Service Handler
04.2010 - 03.2011
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
Felipe F. Matbagon Memorial High SchoolCaubian Lapu Lapu City
High School Diploma
01.2006 - 03.2010
University Overview
- Awarded Most Outstanding Student given by President Gloria Macapagal Arroyo
- SSG Treasurer
- Member of SSG OFFICER as Treasurer
- Awarded 3rd Honorable Mention
High Skill Technical Training Center Inc.Lapu-Lapu City
Hotel And Restaurant Management Basic Vocational from Hotel Management
06.2017 - 12.2017
University Overview
Beauty Care/CosmetologyCebu City
Vocational from Health And Wellness
06.2014 - 12.2014
University Overview
New Era UniversityQuezon City, Philiipines
Bachelor of Science from Business Administration- Human Resource Management
06.2024 - 06.2025
University Overview
Skills
Administrative Skills
Customer Service Oriented
Ability to concentrate for extended period
Outstanding attention to detail
Strong time management skills in order to ensure all work is completed by the end of the shift
Knowledge of following instructions and learn new techniques
Have a good learning attitude
Can work even under minimum supervision
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Survey Interviewer
Dynata Philippines Inc
03.2026 - Current
New Era University
Bachelor of Science from Business Administration- Human Resource Management
06.2024 - 06.2025
Lead Generation Specialist
Alex
01.2024 - Current
Housekeeper/Home Tutor
Choi Ka Wan
10.2023 - 12.2024
High Skill Technical Training Center Inc.
Hotel And Restaurant Management Basic Vocational from Hotel Management
06.2017 - 12.2017
Administrative Assistant/Receptionist
Boardwalk City Residences Condominium Corp.
04.2017 - 01.2023
HR Recruiter
Cebu Greenmate Manpower Services
03.2015 - 07.2016
Beauty Care/Cosmetology
Vocational from Health And Wellness
06.2014 - 12.2014
Service Crew Member
Golden Arches Development Corporation
06.2011 - 02.2015
Food Service Handler
CNT Lechon
04.2010 - 03.2011
Felipe F. Matbagon Memorial High School
High School Diploma
01.2006 - 03.2010