Cherelyn Agawin
Admin Assistant
Cebu City,CEB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Lead Generation Specialist
Alex
United States
01.2024 - Current
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Set up appointments with interested customers according to schedule availability.
Housekeeper/Home Tutor
Choi Ka Wan
Fanling, New Territories, Hong Kong
10.2023 - 12.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Tutor and Assist child from Homeworks at School
Administrative Assistant/Receptionist
Boardwalk City Residences Condominium Corp.
MANDAUE CITY
04.2017 - 01.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
HR Recruiter
Cebu Greenmate Manpower Services
Lapu lapu city
03.2015 - 07.2016
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
Service Crew Member
Golden Arches Development Corporation
Cebu City
06.2011 - 02.2015
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Calculated totals, processed payments and issued receipts.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Kept customers and crew areas organized.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Food Service Handler
CNT Lechon
Cebu City
04.2010 - 03.2011
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
High School Diploma -
Felipe F. Matbagon Memorial High School
Caubian Lapu Lapu City 01.2006 - 03.2010
Hotel And Restaurant Management Basic Vocational - Hotel Management
High Skill Technical Training Center Inc.
Lapu-Lapu City 06.2017 - 12.2017
Vocational - Health And Wellness
Beauty Care/Cosmetology
Cebu City 06.2014 - 12.2014
Bachelor of Science - Business Administration- HRDM
New Era University
Quezon City, Philiipines 06.2024 - Current
Skills
Administrative Skills
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Science - Business Administration- HRDM
New Era University
06.2024 - Current
Lead Generation Specialist
Alex
01.2024 - Current
Housekeeper/Home Tutor
Choi Ka Wan
10.2023 - 12.2024
Hotel And Restaurant Management Basic Vocational - Hotel Management
High Skill Technical Training Center Inc.
06.2017 - 12.2017
Administrative Assistant/Receptionist
Boardwalk City Residences Condominium Corp.
04.2017 - 01.2023
HR Recruiter
Cebu Greenmate Manpower Services
03.2015 - 07.2016
Vocational - Health And Wellness
Beauty Care/Cosmetology
06.2014 - 12.2014
Service Crew Member
Golden Arches Development Corporation
06.2011 - 02.2015
Food Service Handler
CNT Lechon
04.2010 - 03.2011
High School Diploma -
Felipe F. Matbagon Memorial High School
01.2006 - 03.2010
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