Joyce S. Franco
Rizal District (Pob.), San Leonardo, Nueva Ecija
Summary
Organized, detail-oriented individual with experience in lead generation, remote administrative support, and customer service. Skilled in coordinating tasks and managing communications to ensure workflow efficiency.
Overview
6
6
years of professional experience
Work History
Lead Generation Specialist
Freelance Website Developer
09.2024 - Current
- Support a freelance website developer by sourcing potential clients.
- Reach out to leads, and coordinate communication between prospects and the developer.
- Manage documentation and remote admin tasks to keep track of inquiries and follow-ups.
Quality Control Assistant / Finance Assistant
D. Libunao Gas Manufacturing Corporation
02.2023 - 05.2024
- Monitored gas products for quality compliance before distribution.
- Recorded sales, managed receipts, and prepared reports for finance tasks.
- Optimized record-keeping for quality checks and financial data.
Document Controller
Fibercom Telecom Phils., Inc.
09.2020 - 11.2022
- Managed key company documents, contracts, and reports for organization and accessibility.
- Maintained accurate filing systems, and tracked records for project use and compliance.
- Collaborated with teams to gather and update documents efficiently.
Customer Service Representative
Sutherland Global Services
08.2019 - 04.2020
- Resolved customer concerns via chat and email, addressing orders, returns, and account issues.
- Provided prompt and accurate solutions to ensure customer satisfaction.
- Followed Amazon’s program guidelines to maintain service quality.
Education
Bachelor of Science - Business Administration
Nueva Ecija University of Science And Technology
06-2019
Skills
- Strong written and verbal English communication
- Lead generation and prospect coordination
- Remote administrative support
- Time-efficient and reliable
- Detail-oriented
References
References available upon request.
Timeline
Lead Generation Specialist
Freelance Website Developer
09.2024 - Current
Quality Control Assistant / Finance Assistant
D. Libunao Gas Manufacturing Corporation
02.2023 - 05.2024
Document Controller
Fibercom Telecom Phils., Inc.
09.2020 - 11.2022
Customer Service Representative
Sutherland Global Services
08.2019 - 04.2020
Bachelor of Science - Business Administration
Nueva Ecija University of Science And Technology