Emmanuel Carpio
San Jose del Monte,BUL
Summary
Dynamic Virtual Medical Administrative Assistant organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
10
10
years of professional experience
Work History
Virtual Medical Administrative Assistant
MedSpecialized Inc.
8F Skyrise 4B Bldg. Cebu IT Park (Remote)
03.2024 - Current
- Registered patient information before triage with most up-to-date information.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
Virtual Administrative Assistant
Tactical Back Office
PO Box 1395 Minden, NV 89423
01.2022 - 01.2024
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Taking inbound and outbound calls for patient inquiry
- Insurance Verifier (Contacting insurances to verify coverage for specific DME product)
- Collecting payment for DME product that is not cover by the Insurance.
Customer Service Representative
Concentrix
C5 Eulogio Rodriguez Jr. Ave, Quezon City, Metro M
10.2015 - 07.2021
- Taking inbound and outbound calls for customer order inquiry and walking through placing the order.
- Processing replacement and refund for lost packages and basic troubleshooting for the account.
- Taking inbound and outbound for supervisory calls
- Managing New and Old teams monitoring their daily task and individual KPI
- Arranging weekly schedule for the Team
Education
Bachelor of Science - Marketing Management
University of Caloocan City
Samson Road, Sangandaan, Caloocan City04-2012
Skills
- Patient care and confidentiality
- Workflow coordination
- Patient demographics
- Medical records management
- Data entry efficiency
- Charting and clinical documentation
- Positive attitude
- Attention to detail
- Patient registration
- Data entry
- Payment collection and processing
- Flexible schedule
Skateboarding and Playing Guitar
I started skateboarding when i was 14 years old and still rolling at the age of 36 to stay fit. I love playing guitar on my free time.
Languages
English
Upper intermediate (B2)
Timeline
Virtual Medical Administrative Assistant
MedSpecialized Inc.
03.2024 - Current
Virtual Administrative Assistant
Tactical Back Office
01.2022 - 01.2024
Customer Service Representative
Concentrix
10.2015 - 07.2021
Bachelor of Science - Marketing Management
University of Caloocan City