Hi, I’m
Elvin Rhandolf Ramos
Cebu City,CEB
Summary
Personable and analytical, with keen eye for optimizing processes and driving efficiency. Possesses solid understanding of process management principles and excels in workflow analysis and improvement. Committed to delivering impactful results through innovative solutions and effective teamwork.
Professional with extensive experience in process management and optimization. Successfully implemented solutions to streamline operations and improve productivity. Known for fostering team collaboration and adapting to evolving business needs. Proficient in process analysis and project management.
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in Area of expertise, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
7
years of professional experience
Work History
COGNIZANT TECHNOLOGY SOLUTION
Senior Process Executive
02.2021 - 02.2025
Job overview
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Provided strategic and operational recommendations for improvement across departments.
- Enhanced process efficiency by streamlining workflows and implementing automation strategies.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
Tech Mahindra
Subject Matter Expert
05.2019 - 01.2021
Job overview
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
EPERFORMAX
CSR/TSR
01.2018 - 03.2019
Job overview
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Southwestern UniversityUrgello Street, Cebu City
Bachelor Of Science from Psychology
05.2017
Skills
- Computer Literacy
- Fluent written & verbal communication
- Effective customer service and communication skills
- Sales Techniques: Needs Analysis
- Sales Techniques: Solution Selling
- Sales Techniques: Consultative Selling
- Sales Techniques: Closing Techniques
- Sales Techniques: Objection Handling
- Workflow Analysis
- Process mapping
- Efficiency improvement
- Performance incentives
- Problem-solving
- Teamwork and collaboration
- Strong analytical skills
- Expertise in subject matter
- Customer focus
Total Experience Years
7
Personal Information
- Age: 30
- Place of Birth: Cebu
- Date of Birth: 07/20/94
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTION
02.2021 - 02.2025
Subject Matter Expert
Tech Mahindra
05.2019 - 01.2021
CSR/TSR
EPERFORMAX
01.2018 - 03.2019
Southwestern University
Bachelor Of Science from Psychology
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