John Paul SANTOS
TAGUIG CITY
Summary
To use my knowledge and skills in the best possible way to achieve the company's mission, vision, and objectives. To contribute and exercise all my capabilities to serve the current and potential customers of the market. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Senior process executive – voice
Cognizant
12.2021 - 01.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Resolved billing inquiries and disputes in a timely fashion.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Filed and maintained patient records by HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Customer service advocate
Concentrix
08.2017 - 12.2021
- Managed patient registration process, confirming data accuracy and completeness.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
bachelor of science in INFORMATION TECHNOLOGY -
Global Innovative College
06.2017
High school -
sto. nino catholic school
03.2011
Skills
- Data Entry Proficiency
- Computer literacy
- Call Center Experience
- Transaction processing
- Insurance Verification
- Technical documentation
- Time management
- Account updating
- Appointment scheduling
- Microsoft Excel
- Microsoft Outlook
Timeline
Senior process executive – voice
Cognizant
12.2021 - 01.2024
Customer service advocate
Concentrix
08.2017 - 12.2021
bachelor of science in INFORMATION TECHNOLOGY -
Global Innovative College
High school -
sto. nino catholic school