Zendesk, Gorgias, Google Docs and Google Sheets
Eligio Jr Hucamis
Dispute Manager, Customer Experience Support
Davao City, Davao Del Sur
Summary
Dynamic Dispute Manager with a proven track record at Shopify, excelling in team leadership and performance management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in operations management, I fostered a culture of continuous improvement, mentoring team members to achieve their full potential and drive organizational success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Dispute Manager | Shopify PayPal Dispute Manager/C
N/A
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Manager
Alorica Teleservices
11.2021 - 06.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
OIC Team Leader
IQOR Philippines Inc.
05.2019 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Retention Specialist
VXI Global Holdings
06.2018 - 04.2019
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
Subject Matter Expert | Customer Service Represent
Ibex Global Philippines Inc
01.2015 - 06.2018
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Market Research Interviewer
Survey Sampling International Philippines Inc.
10.2013 - 01.2015
- Collaborated with team members to develop best practices for conducting market research interviews, resulting in higher quality data.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Utilized various survey platforms and technologies to conduct telephone, online, and in-person interviews effectively.
Education
Bachelor of Science - Industrial Technology Management
Davao Oriental State University
Mati, Province Of Davao Oriental, Philippines 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Customer service
Software
Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
Timeline
Dispute Manager | Shopify PayPal Dispute Manager/C
N/A
01.2024 - Current
Team Manager
Alorica Teleservices
11.2021 - 06.2025
OIC Team Leader
IQOR Philippines Inc.
05.2019 - 11.2021
Retention Specialist
VXI Global Holdings
06.2018 - 04.2019
Subject Matter Expert | Customer Service Represent
Ibex Global Philippines Inc
01.2015 - 06.2018
Market Research Interviewer
Survey Sampling International Philippines Inc.
10.2013 - 01.2015
Bachelor of Science - Industrial Technology Management
Davao Oriental State University
04.2001 -