Zendesk, Gorgias, Google Docs and Google Sheets, Slacks, Discord, ShopifyZendesk, Gorgias, Google Docs and Google Sheets, Slacks, Discord
Eligio Jr. Hucamis
Shopify PayPal Dispute Manager | Healthcare Team Lead | Customer Support
Davao City, Province Of Davao Del Sur
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Shopify PayPal Dispute Manager | Customer Support
Carder
01.2024 - 04.2026
- Led and supported team members to stay productive and engaged, improving overall daily output by up to 20%.
- Handled multiple priorities within tight deadlines while maintaining consistent quality and accuracy across tasks.
- Monitored daily performance and coached team members, helping increase efficiency and reduce errors over time.
- Resolved customer disputes quickly and professionally, contributing to faster response times and improving customer satisfaction rates.
- Strengthened communication with customers by keeping interactions clear and responsive, leading to smoother resolutions and fewer escalations.
- Introduced simple workflow improvements that boosted team productivity and helped streamline daily operations.
Team Manager
Alorica Teleservices
11.2021 - 03.2024
- Led a team in a healthcare account, improving performance through coaching, call audits, and training, increasing productivity by up to 25%.
- Performed regular audits of agent calls to ensure compliance with healthcare regulations, accuracy of information, and adherence to quality standards, using insights to provide actionable feedback and close performance gaps.
- Conducted structured performance evaluations and delivered constructive, data-driven feedback, improving employee engagement, satisfaction, and retention.
- Maintained strict compliance with company policies and healthcare industry standards by closely monitoring daily operations, minimizing errors, and ensuring consistent adherence to regulatory requirements.
OIC Team Leader
IQOR Philippines Inc.
05.2019 - 11.2021
- Set clear performance expectations and tracked progress against goals, improving team accountability and increasing target achievement by up to 20%.
- Delivered targeted coaching sessions that strengthened individual skills, leading to noticeable improvements in performance and task accuracy.
- Improved overall team productivity by streamlining workflows and consistently reviewing performance metrics, reducing inefficiencies and saving time on daily operations.
- Mentored junior team members and supported their growth, helping accelerate skill development and preparing them for higher responsibility roles.
Retention Specialist
VXI Global Holdings
06.2018 - 04.2019
- Analyzed customer behavior and support data to identify trends, helping reduce churn by up to 15% through targeted retention strategies.
- Handled escalated customer complaints professionally, de escalating issues and improving resolution outcomes and customer satisfaction.
- Built and maintained strong relationships with key accounts, supporting long term retention and increased customer loyalty.
- Identified at risk customers early and implemented personalized retention plans that improved customer retention and reduced cancellations.
Subject Matter Expert
Ibex Global Solutions
01.2015 - 06.2018
- Mentored junior team members, supporting their professional growth and improving role readiness, with up to 20% faster skill development.
- Improved team performance by providing expert guidance on key projects, increasing efficiency and delivery quality across assignments.
- Established knowledge sharing practices that strengthened collaboration and improved consistency in task execution.
- Developed training materials for diverse learners, contributing to higher engagement and up to 25% improvement in job performance and confidence.
Market Research Interviewer
SSI Survey Sampling International
10.2013 - 01.2015
- Collaborated with team members to improve market research interview practices, increasing data quality and response accuracy by up to 20%.
- Followed strict interview guidelines to ensure unbiased and unprompted responses, improving consistency and reliability of collected data.
- Completed high quality interviews in line with supervisor standards, maintaining strong adherence to research protocols and expectations.
- Utilized multiple survey platforms for telephone, online, and in person interviews, improving data collection efficiency and coverage across different respondent groups.
Education
Bachelor of Science - Industrial Technology Management
Davao Oriental State University
Mati, Province Of Davao Oriental, Philippines 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Performance management
Customer service
Decision-making Time management
Software
Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
Certification
Overall Best Team Performance February 2023
Timeline
Shopify PayPal Dispute Manager | Customer Support
Carder
01.2024 - 04.2026
Overall Best Team Performance February 2023
02-2023
Overall Best Team Perfomance January 2023
01-2023
Top Mentor of Mobility Sales Sevices
03-2022
Team Manager
Alorica Teleservices
11.2021 - 03.2024
OIC Team Leader
IQOR Philippines Inc.
05.2019 - 11.2021
Retention Specialist
VXI Global Holdings
06.2018 - 04.2019
AT&T ISM Best Agent/SME
07-2017
AT&T Integrated Service Model Wireless Sales Master
04-2017
Subject Matter Expert
Ibex Global Solutions
01.2015 - 06.2018
Market Research Interviewer
SSI Survey Sampling International
10.2013 - 01.2015
Bachelor of Science - Industrial Technology Management
Davao Oriental State University
04.2001 -