ALVIN LLOYD PAGUILA
Dispute Manager Customer Support
Sampaloc, Quezon,QUE
Summary
Hi! I’m Alvin — your go-to Customer Support pro for Shopify and ecommerce.
I specialize in resolving customer issues efficiently, preventing disputes before they happen, and keeping your business protected. I’ve supported stores in jewelry, fashion, apparel, and dropshipping, using Gorgias and Reamaze to ensure top-notch service and satisfaction.
Bonus skill: I’m also a Dispute Manager with an 80–90% win rate on PayPal and 70–85% on Shopify disputes, handling Visa, Mastercard, Klarna, and Ocean Payment cases.
Overview
13
13
years of professional experience
Work History
Dispute Manager
Virtual Assistant
01.2025 - Current
- Worked for Ecommerce, Chargeback Handling and Case Documentation. Paypal Dispute Resolution, Evidence Gathering and Submission, Win Rate optimization strategies. Provide Client ideas to prevent disputes, Policy Creation for Dispute Management.
eCommerce Customer Support
Virtual Assistant
01.2025 - Current
- Worked for Ecommerce, Email and ticket support. Order tracking & delivery issue resolution. Refunds, return and Replacement. Escalation Handling, Product and order inquiries. Multi-Channel Support.
Warehouse Management
University of Santo Tomas
01.2018 - Current
- Manage Warehouse stock, Create Purchase Request upon reaching order point / minimum number of stock Administration Works, create warehouse report and give improvements for the current setup
Assistant Purchaser
Century Peak Corporation
01.2019 - 01.2020
- Issue Purchase Order for materials needed on site and ensure that it will comply with the Specifications and BOQ’s Source Construction Suppliers
Administrator
ABV Rock Group Ltd.
01.2013 - 01.2016
- Supervise and Monitor all Procurement Works. Assist and Report directly to Procurement Manager Ensure that all works executes in timely manner and according to approved time schedule.
Education
BBA - Marketing Management
04.2001 -
Skills
Conflict resolution
Customer service expertise
Google Ads
SEO
Administration Work
Decision-making
Operations management
Team leadership
Strategic planning
Timeline
Dispute Manager - Virtual Assistant
01.2025 - Current
eCommerce Customer Support - Virtual Assistant
01.2025 - Current
Assistant Purchaser - Century Peak Corporation
01.2019 - 01.2020
Warehouse Management - University of Santo Tomas
01.2018 - Current
Administrator - ABV Rock Group Ltd.
01.2013 - 01.2016
University of Santo Tomas - BBA, Marketing Management
04.2001 -