DOREEN TIRAMBULO
Davao City
Summary
Customer-focused professional with 7+ years of experience in delivering exceptional support via phone, chat, and email. Skilled in conflict resolution, Zendesk, and Shopify, with a proven ability to maintain customer satisfaction and resolve issues promptly and empathetically.
Overview
10
10
years of professional experience
Work History
Dispute Manager
BX Enterprise
Homebased
05.2025 - Current
- Investigate and respond to payment disputes and chargebacks via platforms such as PayPal, Shopify Payments, and Klarna.
- Collect, organize, and submit compelling evidence for each case within the required timeframes.
- Communicate directly with customers to resolve complaints before they escalate into formal disputes.
- Analyze dispute trends to identify operational issues and suggest preventive measures.
- Collaborate closely with the customer support and fulfillment teams to ensure accurate and complete case handling.
Disputes Specialist/Customer Service Support
HSK, UNITED PTY LTD
Australia/Homebased
11.2024 - 05.2025
- Interacted with agencies and clients to gather key dispute details, ensuring timely resolution.
- Boosted customer satisfaction through prompt and effective dispute handling.
- Proactively reduced chargebacks by addressing root causes early in the process.
- Maintained professionalism in sensitive cases, balancing empathy and policy enforcement.
- Coordinated with vendors to check inventory and stock availability, ensuring accurate updates to customers and internal teams.
- Liaised with couriers and provided timely delivery updates to customers, preventing escalations related to shipping concerns.
Virtual Assistant
Hubble Contacts
New York City, New York
10.2017 - 10.2024
- Delivered accurate, timely support via phone, email, and chat.
- Managed databases and filing systems to streamline client communication.
- Promoted quick issue resolution by distributing inquiries to the correct teams.
- Supported daily administrative operations with efficiency and care.
Customer Service Representative
VXI Global Solutions
Davao City
04.2015 - 08.2017
- Handled customer queries with professionalism and urgency.
- Provided tailored product recommendations to meet customer needs.
- Educated customers on products, services, and company policies.
- Consistently met performance targets and service level expectations.
Education
Bachelor of Science - Applied Economics
University of Southeastern Philippines
Bo. Obrero, Iñigo St, Davao City04.2011
Skills
Conflict Resolution
CRM Software (Zendesk, Shopify)
Email & Chat Support
Customer Retention
Order Management
Attention to Detail
Personal Information
Gender: Female
Timeline
Dispute Manager
BX Enterprise
05.2025 - Current
Disputes Specialist/Customer Service Support
HSK, UNITED PTY LTD
11.2024 - 05.2025
Virtual Assistant
Hubble Contacts
10.2017 - 10.2024
Customer Service Representative
VXI Global Solutions
04.2015 - 08.2017
Bachelor of Science - Applied Economics
University of Southeastern Philippines