Summary
Overview
Work History
Education
Skills
Personal particulars
References
Timeline
Generic
Diomel Gula

Diomel Gula

Team Leader
Pasay City

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2026
2026
years of professional experience

Work History

Team Leader

Creditable Lending Corporation
01.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Frequently inspected production area to verify proper equipment operation.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Team Leader

LGT Business Consultancy Services
10.2024 - 01.2025

Team Leader

Employee of BIPO Service Philippines Inc.
4 2024 - 7 2024

Team Leader

Moneycat Financing
02.2022 - 02.2024

Collection Specialist

Arthur John Collection Agency
08.2021 - 01.2022
  • Remind customers of their due dates and ensure commitment of payment
  • Updating of personal PTP
  • Update results of calls
  • Proper tagging of call results
  • Motivate customers to repay loans.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.

Collection Specialist

Primus@knowledge Specialist Incorporated
02.2021 - 07.2021

Collection Specialist

Green Money Tree Lending Corporation
04.2019 - 11.2020

Education

Accounting -

Oxfordian Colleges
Cavite City, Province Of Cavite, Philippines

Skills

  • Has Determination and perseverance in finishing assigned task
  • Knows how to associate with different kinds of people
  • Fast learner

    • Team supervision

    Work planning

    Team motivation

    Problem-solving

    Mentoring

    Quality improvement

Personal particulars

09/12/95, Dasmariñas, Filipino, Male, 29, Single, Catholic, 5"4, English, Tagalog

References

  • Diane Lacuña, Team Leader, 09482703309
  • Ellysa Dazo, HR Department, 09298723175

Timeline

Team Leader

Creditable Lending Corporation
01.2025 - Current

Team Leader

LGT Business Consultancy Services
10.2024 - 01.2025

Team Leader

Moneycat Financing
02.2022 - 02.2024

Collection Specialist

Arthur John Collection Agency
08.2021 - 01.2022

Collection Specialist

Primus@knowledge Specialist Incorporated
02.2021 - 07.2021

Collection Specialist

Green Money Tree Lending Corporation
04.2019 - 11.2020

Team Leader

Employee of BIPO Service Philippines Inc.
4 2024 - 7 2024

Accounting -

Oxfordian Colleges

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