Diomel Gula

Contributed to overall sales team success by actively participating in meetings, sharing insights from telemarketing activities, and collaborating on cross-functional initiatives aimed at driving revenue growth.

• Managed budgets for telemarketing department, ensuring cost-effective allocation of resources without compromising results.
• Generated new leads through successful execution of email, direct mail, and telemarketing campaigns.

• Monitoring, and managing the Collection Specialists
• Monitoring daily collection, variance & trending
• Monitoring KPI, agents collections, attendance
• Motivating team to achieve target
• Making commendation
• Analyzing data in unusual negative result
• Other collection work that need of the company.

• Monitoring, and managing the Collection Specialists
• Monitoring daily collection, variance & trending
• Monitoring KPI, agents collections, attendance
• Motivating team to achieve target
• Making commendation
• Analyzing data in unusual negative result
• Other collection work that need of the company.

• Remind customers of their due dates and ensure commitment of payment
• Updating of personal PTP
• Update results of calls
• Proper tagging of call results
• Motivate customers to repay loans.

• Remind customers of their due dates and ensure commitment of payment
• Updating of personal PTP
• Update results of calls
• Proper tagging of call results
• Motivate customers to repay loans.

• Remind customers of their due dates and ensure commitment of payment
• Updating of personal PTP
• Update results of calls
• Proper tagging of call results
• Motivate customers to repay loans.