Summary
Overview
Work History
Education
Skills
Timeline
Generic
John Michael  Seva

John Michael Seva

Internal Consultancy And Advice
Cupang, Muntinlupa City

Summary

To utilize my acquired knowledge and practice my expertise in customer service, process improvement, and operation by taking part in any related position available in a more challenging and competitive work environment for further self-development. Expertise includes in applying to core aspects and strategic approaches of administrative and leadership success. Experienced in developing policies and organizational strategies based on data-driven approaches. Excellent interpersonal and conflict management skills.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Internal Consultancy and Advice

PayPal Philippines Incorporated
Muntinlupa
07.2019 - Current
  • Presented reports highlighted proposed changes regarding performance and efficiency enhancement.
  • Improved user productivity and efficiency through system training and support.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Senior Operations Representative

Capital One Philippines
Muntinlupa
01.2018 - 02.2019
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Science - Education

BISCAST
Naga City
06.2012 - 03.2016

Skills

    Change Management

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Timeline

Internal Consultancy and Advice

PayPal Philippines Incorporated
07.2019 - Current

Senior Operations Representative

Capital One Philippines
01.2018 - 02.2019

Bachelor of Science - Education

BISCAST
06.2012 - 03.2016
John Michael SevaInternal Consultancy And Advice