Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

May Morishima

Bacoor

Summary

Pursuing opportunity which allow me to grow professionally, while Effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.

Overview

15
15
years of professional experience

Work History

Sr Representative, Customer Care

PayPal Philippines, Inc.
03.2024 - Current
  • Answer phone calls and chats from customers to resolve their queries in real time or work with most relevant PayPal department so it can handle in a timely manner.
  • Tracks inquiries to their resolution; escalating issues when necessary.
  • Resolved customer inquiries regarding money transfers and withdrawals.
  • Help them protect their accounts by giving best advice on how to protect their funds/accounts.
  • Assisting them how to navigate their PayPal account.
  • Assisting them how to submit documents if they need to submit some required documents.

Fraud Analyst- Process Developer

Genpact Services LLC
07.2022 - 03.2024
  • Investigate suspicious activity and abnormal customer behaviour stemming from alerts generated from the fraud detection systems and controls. This includes out of pattern card spend or anomalous account activities.
  • Inbound/Outbound contact to verify transactions and handling customer queries on card declined/account block/unfamiliar charge on statement.
  • Communicate with other departments regarding the case as per procedures.
  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

Marketing Assistant

Philippine Savings Bank
01.2020 - 01.2022
  • Assist the Account Officer and Department Heads in handling inquiries from Clients through all channels- walk-in, phone call, and emails.
  • Provide Assistance in conducting Auto Mart tours.
  • Assist in marketing and sales initiatives.
  • Handle customer complaints and assist clients in there documentations.

Document Analyst

Philippine Savings Bank
01.2016 - 01.2019
  • Investigate non-submission of branch transaction documents thru Checks & Documents Review.
  • Check all over the counter transactions in the bank such as:
  • Deposit Slips
  • Post Dated Checks
  • Withdrawal Slips
  • Loan Payment Slips
  • Conducting proper analyst if the validations of the bank teller are no errors.

Loan Processor

Philippine Savings Bank
01.2011 - 01.2016
  • Ensures proper review & completion of mandatory documents of all accounts requested for restructuring or amendment nationwide.
  • Ensures post-booking activities for auto and mortgage accounts booked in Head Office.
  • Reviews completeness and accuracy of mandatory documents and checks computation of various bank charges.

Education

Bachelor of Science - Business Administration, Business Management

De La Salle University Dasmarinas
01.2010

Skills

  • Computer Literate
  • Corporate Communication
  • Problem- Solving skills
  • Interpersonal Skills
  • Office management
  • Signature Verification
  • Oral & written communication
  • Risk management
  • Know Your Client KYC
  • Customer Service Skill

References

Ronaldo, Galenzoga, Manager, +63917-7095760, Victoria Court Hotel

Timeline

Sr Representative, Customer Care

PayPal Philippines, Inc.
03.2024 - Current

Fraud Analyst- Process Developer

Genpact Services LLC
07.2022 - 03.2024

Marketing Assistant

Philippine Savings Bank
01.2020 - 01.2022

Document Analyst

Philippine Savings Bank
01.2016 - 01.2019

Loan Processor

Philippine Savings Bank
01.2011 - 01.2016

Bachelor of Science - Business Administration, Business Management

De La Salle University Dasmarinas

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May Morishima