GERALYN ANGELES
Quezon City
Summary
Experienced customer service professional with over 10 years of expertise in providing exceptional support through voice and chat channels. Adept at managing customer inquiries, skilled in efficient problem-solving, active listening, and delivering tailored solutions. Possesses a solid background in quality assurance, ensuring high standards of service delivery and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Costumer Solutions Agent 2
PayPal Philippines
04.2023 - 04.2024
Account: Payments and Disputes
Customer Service Advocate
Optum Global Solutions
10.2022 - 10.2023
- Account: Medicare and Retirement(HealthCare)
Live Chat Support
Quantrics Enterprises
06.2021 - 08.2022
- Account: Bell Canada, Bell Mobility
Senior Quality Analyst
Concentrix Daksh Services Philippines
08.2017 - 02.2021
- Account: Westpac
Live Chat Support
Concentrix Daksh Services Philippines
04.2015 - 07.2017
- Account: Bell Canada, Bell TV, Home Phone, Internet
Customer Service, Technical Support(Voice)
Concentrix Daksh Services Philippines
09.2013 - 03.2015
- Account: Bell Canada, Bell TV, Home Phone, Internet
Education
High School Diploma -
Child Formation Center
Santa Rosa, Laguna03-2010
Skills
- Multi-tasking
- Professional telephone demeanor
- Time Management
- Active Listening - Transcription
- Data Analysis
- Deep Diving
References
- Mardy Peralta Lopez, 09175905748
- Mckaye Valerio, 09620434599
Timeline
Costumer Solutions Agent 2
PayPal Philippines
04.2023 - 04.2024
Customer Service Advocate
Optum Global Solutions
10.2022 - 10.2023
Live Chat Support
Quantrics Enterprises
06.2021 - 08.2022
Senior Quality Analyst
Concentrix Daksh Services Philippines
08.2017 - 02.2021
Live Chat Support
Concentrix Daksh Services Philippines
04.2015 - 07.2017
Customer Service, Technical Support(Voice)
Concentrix Daksh Services Philippines
09.2013 - 03.2015
High School Diploma -
Child Formation Center
Similar Profiles
Mark Ivan Dela ProvidenciaMark Ivan Dela Providencia
Customer Service Representative at Paypal PhilippinesCustomer Service Representative at Paypal Philippines
Mark Romulo FugganMark Romulo Fuggan
Customer Solution Teammate / Escalation / Support at PayPal Philippines, Inc.Customer Solution Teammate / Escalation / Support at PayPal Philippines, Inc.
John Michael SevaJohn Michael Seva
Internal Consultancy and Advice at PayPal Philippines IncorporatedInternal Consultancy and Advice at PayPal Philippines Incorporated
ENRIQUE LUCIO BOQUIRONENRIQUE LUCIO BOQUIRON
HVAC Technician at Arabian Fal CompanyHVAC Technician at Arabian Fal Company
Ann Michelle KuAnn Michelle Ku
ACCOUNT DIRECTOR at GEISERMACLANG MARKETING COMMUNICATIONS INCACCOUNT DIRECTOR at GEISERMACLANG MARKETING COMMUNICATIONS INC