Hi, I’m
Donna Michelle Pajanustan
Highly Reliable Virtual Assistant | Executive Assistant
Manila
Summary
I specialize in aiding business owners in growing their businesses through offering personalized services that go beyond the norm. Having worked in the Email Support industry for 12 years has allowed me to refine my skills in delivering speedy help and advice, going the extra mile to resolve issues and staying in contact with customers by phone or email. My proficiency in email correspondence, fault-finding, and customer engagement permits me to efficiently handle tasks such as scheduling and email administration. My goal is to assist business owners in attaining their goals while providing them with the necessary support to reach the next level.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
P. J. Lhuillier Group of CompaniesMakati
Partner Care Associate
04.2018 - 03.2023
Job overview
- Deployed problem solving, analytics and intuitive skills, and offered productive solutions that met customer needs through email and calls.
- Identified and implemented correct solutions to client issues first-time around within established time limits/service level agreement.
- Kept accurate records of customer support interactions using defined methods and tools.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Researched customer inquiries using modern technology and proactively improved internal processes.
P. J. Lhuillier Group of CompaniesMakati
Remittance Authorization and Inquiry Assistant
03.2011 - 03.2018
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
Education
University of MakatiMakati, Philippines
Bachelor of Science from Office Management
06.2005 - 04.2009
Skills
Email Management, Customer and Client Engagement, Technical Analysis, Problem-solving Skills
undefinedAccomplishments
- Galing Ka-Cebuana Customer Survey Satisfaction | Quarter 1 of 2023
- CSAT Survey Commended Agent | Quarter 1 of 2022
- Success Story of Kwentong Kaibigan (Story of a Friend/Client) | February 2021
- Galing (excellent) Ka-Cebuana for Teamwork and Gratefulness | January 2021
Timeline
Partner Care Associate
P. J. Lhuillier Group of Companies
04.2018 - 03.2023
Remittance Authorization and Inquiry Assistant
P. J. Lhuillier Group of Companies
03.2011 - 03.2018
University of Makati
Bachelor of Science from Office Management
06.2005 - 04.2009
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