Patricia Marie Importa
Business & Client Relations Manager
Manila, Metro Manila
Summary
Dynamic Business & Client Relations Manager with proven success at P.J. Lhuillier Group of Companies, excelling in client relationship management and sales proficiency. Adept at driving performance and fostering teamwork, I consistently achieve targets while ensuring operational excellence and customer satisfaction. Skilled in diamond and gold appraising, I bring a strategic approach to business development.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Business & Client Relations Manager
P.J. Lhuillier Group of Companies
Manila
06.2017 - Current
- Branch Operations Planning and Monitoring
- Banking and Finance
- Item Appraisal and Monitoring
- Spot Checking / Inventory Check
- Preparation of Rematado Items for Pull-out
- Report Preparation and Record Management
- Performance Management
- Monitoring the movement of Jewelries
- Leads in hitting the target sales
- Ensure that all cash and items are accounted
- Keeping the harmonious relationship between branch employees, clients and security guard
Public Relation Officer
Pan Pacific Manila Heng Heng Casino
01.2017 - 06.2017
Team Leader
Mado Cafe - Bahrain
03.2015 - 11.2016
Education
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
Manila, Metro Manila, Philippines 06.2007 - 04.2011
Skills
Microsoft Office Suite
Customer retention
Account management
Diamond and Gold Appraising
Sales proficiency
Teamwork and collaboration
Customer service
Business development and planning
Time management
Team leadership
Verbal and written communication
Client relationship management
Certification
Money Laundering /Terrorism Financing Prevention Program (MTPP)
Character Reference
Dirish Dearly Castillano
P.J Lhuillier Inc.
09955657579
Juliet Del Valle
P.J Lhuillier Inc.
09995070658
Timeline
Money Laundering /Terrorism Financing Prevention Program (MTPP)
03-2025
Diamond Appraising Workshop
02-2024
INTERNAL Supervisory Bootcamp
02-2024
Introduction to Risk Appetite
10-2022
Mandatory Safety and Health Orientation
09-2022
Business & Client Relations Manager
P.J. Lhuillier Group of Companies
06.2017 - Current
Public Relation Officer
Pan Pacific Manila Heng Heng Casino
01.2017 - 06.2017
Team Leader
Mado Cafe - Bahrain
03.2015 - 11.2016
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
06.2007 - 04.2011
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