Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Donnaly Talip

Donnaly Talip

Quezon City

Summary

An organized, personable, and adaptable customer service representative with the ability to work independently or as part of a team for 5 years. I have good interpersonal skills, and willing to learn and develop new skills. Eager to learn and contribute to a dynamic team.

Overview

11
11
years of professional experience

Work History

Associate Customer Support

Tech Mahindra
09.2023 - Current
  • Assist clients placing order online.
  • Helping clients to track the status of their orders.
  • Asking assistance from relevant team to file a claim if the clients did not receive the delivery but its tagged as delivered.

Advisor I, Customer Service

Concentrix
11.2021 - 08.2023
  • Assist Card Members to book flights, hotels, and cars reservation using Chase points.
  • Helping customers to modify the travel dates and destinations of their flights.

Customer Experience Agent

Alorica
10.2020 - 11.2021
  • Reviewed and corrected claim errors to facilitate smooth process.
  • Took co-payments and compiled daily financial records.

Call Center Associates

The Results Companies
09.2019 - 10.2020
  • As a Technical Support Agent, help customers to check their data usage and assist them with their monthly renewal payment.
  • Help to trouble shoot their devices if it is not working.

Office Staff Member

Smartpack Technologies Corp.
11.2014 - 12.2018
  • Monitor the inventory counts of the non-thermal and thermal receipts.
  • Give daily schedules to operators on what sizes, type of thermals the customers ordered.
  • Collect all the orders from the customers and make sure to deliver it on time.

Education

High School Degree -

Immaculate Heart Academy
Dumalinao, Zamboanga del Sur
04-2005

Skills

  • Adaptability
  • Customer Service
  • Active Listening
  • Good time management
  • Microsoft Office

Languages

English
Intermediate (B1)

Timeline

Associate Customer Support

Tech Mahindra
09.2023 - Current

Advisor I, Customer Service

Concentrix
11.2021 - 08.2023

Customer Experience Agent

Alorica
10.2020 - 11.2021

Call Center Associates

The Results Companies
09.2019 - 10.2020

Office Staff Member

Smartpack Technologies Corp.
11.2014 - 12.2018

High School Degree -

Immaculate Heart Academy

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Donnaly Talip