Kristine Marie Famor
Cebu City, Province Of Cebu
Summary
Skilled in data analysis and client relationship management, I excelled at Tech Mahindra by streamlining onboarding/offboarding processes and enhancing client communication, leading to a 20% increase in customer satisfaction. Proficient in VLOOKUP and pivot tables, my approach combines technical expertise with a commitment to resolving client needs efficiently.
Overview
7
7
years of professional experience
Work History
Associate Customer Support
Tech Mahindra
11.2019 - Current
- Client Onboarding & Offboarding: Respond to client emails, manage CR (change request) details, and oversee seamless onboarding/offboarding processes.
- Data Migration: Ensure smooth, accurate, and timely transfer of client data between systems.
- Client Communication: Serve as the primary point of contact, guiding clients through processes and addressing inquiries via email.
- Back Office Account Management: Maintain and update client records and account details, ensuring accuracy.
Customer Service Sales Representative
Alliance Guard PH
12.2017 - 01.2019
- Sales & Consultation: Sell and customize home security solutions.
- Customer Relations: Build strong relationships and provide expert advice.
- Product Knowledge: Stay updated on trends and offerings.
- Sales Targets: Meet monthly goals and identify new business.
- Demonstrations & Support: Conduct demos, coordinate installs, and ensure ongoing customer satisfaction.
Education
No Degree - Hospitality Management
University of The Visayas
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
- Coordinating onboarding and offboarding processes, including document preparation, system access, and exit interviews
- Managing HRIS updates and ensuring compliance with company policies
- Building strong client relationships, providing onboarding support, and resolving issues
- Advising clients and addressing needs efficiently
- Writing professional emails for updates, follow-ups, and inquiries
- Managing internal and external communication
- Proficient in data entry, VLOOKUP, pivot tables, and report generation
- Organizing and analyzing data for decision-making
Timeline
Associate Customer Support
Tech Mahindra
11.2019 - Current
Customer Service Sales Representative
Alliance Guard PH
12.2017 - 01.2019
No Degree - Hospitality Management
University of The Visayas
04.2001 -
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