Vera Terariray
Mandaue City,Philippines
Summary
Dedicated Associate Customer Support professional with strengths in call handling and customer relationship management. Assists providers with complex inquiries, ensuring positive patient experiences. Commits to continuous improvement through active listening and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Associate Customer Support
Firstsource Solutions Ltd.
Cebu City, Philippines
2022.10 - 2026.07
Assisted inbound calls from providers nationwide regarding patient inquiries for Molina Healthcare account from July 2023 to July 2026.
Provided chat support for banking account in United Kingdom from October 2022 to June 2023.
Return to Vendor Staff (Encoder)
Fly Ace Corporation
Mandaue City, Cebu, Philippines
2021.03 - 2022.08
Encoded orders for damaged products from mall clients in Visayas and Mindanao, ensuring accurate inventory management and timely processing.
Cashier
Gaisano Grand Mall
Mandaue City, Philippines
2018.11 - 2019.07
Cashier
CLT Motorbikes
Consolacion, Cebu, Philippines
2018.03 - 2018.10
Roving Merchandiser
Metropolis Manpower & Trading Corp.
Capitol Site - Cebu, Philippines
2016.11 - 2017.06
Sales Associate
National Book Store
Parkmall Branch - Mandaue City, Cebu, Philippines
2016.05 - 2016.10
Cashier
SM Savemore Market
Canduman Branch - Mandaue City , Philippines
2015.11 - 2016.04
Production Operator
FCS Cebu Shensei Corporation
Mepz 1, Lapu-lapu City, Cebu, Philippines
2014.10 - 2015.08
Education
Diploma of Higher Education - Bachelor of Science in Business Administration
Mandaue City College
Mandaue City 2020-01
Secondary
Kauswagan National High School
Aurora, Zamboanga Del Sur 2006-01
Elementary
Buenasuerte Elementary School
2002-01
Skills
- Customer service
- Call handling
- Data entry
- Customer relationship management
- Problem solving
- Time management
- Documentation practices
- Communication skills
- Adaptability
- Quality assurance
- Willingness to learn
- Active listening
- Commitment to excellence
- Public speaking
- Customer focused
Languages
English
Proficient
C2
References
- Cherrymae Gilbero
Team Leader Healthcare Account
09062982204
- Mary Kristine Claverol
HR Coordinator
EDB Manpower Services
09435843930
- Hon. Libertine Lumapas
Barangay Councilor
LPC Umapad, Mandaue City, Cebu
09433390223
Timeline
Associate Customer Support
Firstsource Solutions Ltd.
2022.10 - 2026.07
Return to Vendor Staff (Encoder)
Fly Ace Corporation
2021.03 - 2022.08
Cashier
Gaisano Grand Mall
2018.11 - 2019.07
Cashier
CLT Motorbikes
2018.03 - 2018.10
Roving Merchandiser
Metropolis Manpower & Trading Corp.
2016.11 - 2017.06
Sales Associate
National Book Store
2016.05 - 2016.10
Cashier
SM Savemore Market
2015.11 - 2016.04
Production Operator
FCS Cebu Shensei Corporation
2014.10 - 2015.08
Diploma of Higher Education - Bachelor of Science in Business Administration
Mandaue City College
Secondary
Kauswagan National High School
Elementary
Buenasuerte Elementary School