Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Vera Terariray

Vera Terariray

Mandaue City,Philippines

Summary

Dedicated Associate Customer Support professional with strengths in call handling and customer relationship management. Assists providers with complex inquiries, ensuring positive patient experiences. Commits to continuous improvement through active listening and effective problem-solving.

Overview

12
12
years of professional experience

Work History

Associate Customer Support

Firstsource Solutions Ltd.
Cebu City, Philippines
10.2022 - 07.2026

Assisted inbound calls from providers nationwide regarding patient inquiries for Molina Healthcare account from July 2023 to July 2026.

Provided chat support for banking account in United Kingdom from October 2022 to June 2023.

Return to Vendor Staff (Encoder)

Fly Ace Corporation
Mandaue City, Cebu, Philippines
03.2021 - 08.2022

Encoded orders for damaged products from mall clients in Visayas and Mindanao, ensuring accurate inventory management and timely processing.

Cashier

Gaisano Grand Mall
Mandaue City, Philippines
11.2018 - 07.2019

Cashier

CLT Motorbikes
Consolacion, Cebu, Philippines
03.2018 - 10.2018

Roving Merchandiser

Metropolis Manpower & Trading Corp.
Capitol Site - Cebu, Philippines
11.2016 - 06.2017

Sales Associate

National Book Store
Parkmall Branch - Mandaue City, Cebu, Philippines
05.2016 - 10.2016

Cashier

SM Savemore Market
Canduman Branch - Mandaue City , Philippines
11.2015 - 04.2016

Production Operator

FCS Cebu Shensei Corporation
Mepz 1, Lapu-lapu City, Cebu, Philippines
10.2014 - 08.2015

Education

Diploma of Higher Education - Bachelor of Science in Business Administration

Mandaue City College
Mandaue City
01-2020

Secondary

Kauswagan National High School
Aurora, Zamboanga Del Sur
01-2006

Elementary

Buenasuerte Elementary School
01-2002

Skills

  • Customer service
  • Call handling
  • Data entry
  • Customer relationship management
  • Problem solving
  • Time management
  • Documentation practices
  • Communication skills
  • Adaptability
  • Quality assurance
  • Willingness to learn
  • Active listening
  • Commitment to excellence
  • Public speaking
  • Customer focused

Languages

English
Proficient
C2

References

  • Cherrymae Gilbero

Team Leader Healthcare Account

09062982204

  • Mary Kristine Claverol

HR Coordinator

EDB Manpower Services

09435843930

  • Hon. Libertine Lumapas

Barangay Councilor

LPC Umapad, Mandaue City, Cebu

09433390223

Timeline

Associate Customer Support

Firstsource Solutions Ltd.
10.2022 - 07.2026

Return to Vendor Staff (Encoder)

Fly Ace Corporation
03.2021 - 08.2022

Cashier

Gaisano Grand Mall
11.2018 - 07.2019

Cashier

CLT Motorbikes
03.2018 - 10.2018

Roving Merchandiser

Metropolis Manpower & Trading Corp.
11.2016 - 06.2017

Sales Associate

National Book Store
05.2016 - 10.2016

Cashier

SM Savemore Market
11.2015 - 04.2016

Production Operator

FCS Cebu Shensei Corporation
10.2014 - 08.2015

Diploma of Higher Education - Bachelor of Science in Business Administration

Mandaue City College

Secondary

Kauswagan National High School

Elementary

Buenasuerte Elementary School
Vera Terariray