Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Rose Pecayo

Customer Service Representative
Santa Rosa City, Laguna

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support with years of professional experience. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Foundever Philippines
08.2024 - Current
  • Resolved customer concerns with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing issues and providing accurate information.

Customer Service Representative

AFNI Philippines
03.2024 - 05.2024
  • Learned product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Associate Software Engineer

Accenture Philippines
11.2021 - 08.2023
  • Handled customers requests through email.
  • Manage incoming ticket requests from users, troubleshoot and modify their accounts.

Technical Support Representative

IQor Philippines
11.2020 - 02.2021
  • Assisting customers regarding their TV cable service.
  • Walking them through on how to navigate their equipment and do troubleshooting steps.

Technical Support Representative

TeleTech Sta. Rosa
12.2019 - 07.2020
  • Answered incoming calls from customers regarding their online accounts.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Customer Support Representative

Concentrix Nuvali
09.2018 - 09.2019
  • Giving customer satisfaction by properly addressing concerns and providing accurate information.
  • Handling different accounts like retail and financial.

Education

Bachelor of Secondary Education - Major in English -

Polytechnic University of The Philippines
Santa Rosa City, Laguna
04.2001 -

Skills

Active listening

Product knowledge

Complaint resolution

Time management

Call center experience

Problem resolution

Timeline

Customer Service Representative

Foundever Philippines
08.2024 - Current

Customer Service Representative

AFNI Philippines
03.2024 - 05.2024

Associate Software Engineer

Accenture Philippines
11.2021 - 08.2023

Technical Support Representative

IQor Philippines
11.2020 - 02.2021

Technical Support Representative

TeleTech Sta. Rosa
12.2019 - 07.2020

Customer Support Representative

Concentrix Nuvali
09.2018 - 09.2019

Bachelor of Secondary Education - Major in English -

Polytechnic University of The Philippines
04.2001 -
Diana Rose PecayoCustomer Service Representative