Summary
Work History
Education
Skills
Work Availability
Timeline
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Dennis Datahan

Dennis Datahan

Computer Engineer
Tagbilaran City, Bohol

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Service Representative

iBex
Bohol
09.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software tools to manage interactions and track customer satisfaction.

System Integration Engineer

Seagate
Singapore
04.2008 - 01.2021
  • Conducted engineering and detailed experimental tests to collect design data and assist in research work.
  • Performed validation and testing of newly design product to qualify for customer test product and mass production.
  • Tracked test results, defect counts and performance discrepancies.
  • Reviewed results and produced daily reports for developers.
  • Reviewed all documentation for accuracy, quality and compliance.
  • Worked on hardware and software interface issues to boost system integrity.
  • Researched new developments in testing methods and equipment and made recommendations to improve testing procedures.

Test and Debug Engineer

Flex
Malaysia
10.2007 - 04.2008
  • Lead a team of technicians and engineers in testing and debugging of Cisco Systems products.
  • Assisted in development, design and execution of projects.
  • Performed preventative maintenance to keep tools and equipment functional.

Test and Debug

Sanmina-SCI
Singapore
08.2006 - 10.2007
  • Performed tests of functionality and troubleshooting of a HP networking product.
  • Adhered to timelines to meet production demand targets.
  • Collaborated with other departments to identify and solve product or test coverage issues.

Test and Debug

Solectron
Malaysia
03.2001 - 08.2006
  • Performed tests of functionality and troubleshoot a Cisco Systems networking product.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Assisted in development, design and execution of projects.

Computer Repair Engineer

Acer
Taiwan
11.1996 - 11.1999
  • Troubleshoot desktop, server computers and peripherals.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Provided input to team lead regarding areas for process and procedural improvement.

Education

Bachelor of Science - Computer Engineering

University of San Carlos
Cebu City
06.1990 - 03.1996

Skills

Research and Development

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Work Availability

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Timeline

Customer Service Representative

iBex
09.2022 - Current

System Integration Engineer

Seagate
04.2008 - 01.2021

Test and Debug Engineer

Flex
10.2007 - 04.2008

Test and Debug

Sanmina-SCI
08.2006 - 10.2007

Test and Debug

Solectron
03.2001 - 08.2006

Computer Repair Engineer

Acer
11.1996 - 11.1999

Bachelor of Science - Computer Engineering

University of San Carlos
06.1990 - 03.1996

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Dennis DatahanComputer Engineer