VINCENT ADRIAN AGUANTA
MARIBOJOC, BOHOL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Nurse
ACE Medical Center Bohol Inc.
09.2024 - 03.2025
- Provided direct patient care for diverse cases in the Medical Surgical Ward during a 1-week rotation, supporting up to 10 patients per shift with medication administration, wound care, and monitoring vital signs.
- Assisted in over 10 endoscopy procedures, ensuring patient comfort and assisting with pre- and post-procedure care during a 1-week rotation in the Endoscopy Unit.
- Delivered critical care in the Animal Bite Clinic by administering wound care and ensuring proper post-exposure rabies vaccination, contributing to a 100% compliance rate for vaccination protocols during assignment.
- Collaborated with healthcare teams to ensure effective patient management and care coordination across different units, improving patient comfort and satisfaction.
Administrative Assistant II
Department of Health
10.2022 - 12.2023
- Managed data entry and encoding for RT-PCR laboratory results, ensuring 100% accuracy in entering patient information into laboratory databases.
- Coordinated email communications for result notifications, managing over 100+ emails per week and ensuring timely responses to patients and Rural Health Units (RHUs).
- Prepared and sent daily COVID-19 test result reports to RHUs, contributing to the efficient distribution of critical health data and supporting regional pandemic response efforts.
- Supported administrative functions by maintaining and updating departmental files, improving office organization and reducing data retrieval time by 20%.
Customer Service Associate (Teammate)
LizardBear Tasking, Inc. (TaskUS)
12.2020 - 05.2021
- Provided non-voice chat support to customers, assisting an average of 30+ queries per day, addressing issues related to account management and troubleshooting, achieving a 90% satisfaction rate.
- Resolved customer inquiries by offering clear and accurate product information, resulting in a 15% decrease in repeat inquiries for common issues.
- Collaborated with the team to escalate complex issues, ensuring prompt resolutions and enhancing overall team performance.
Customer Service Agent
Ibex Global Philippines
08.2019 - 11.2020
- Provided multi-channel support (phone, chat, and email) for a retail account, managing an average of 50+ interactions per day and ensuring timely and efficient customer service.
- Addressed customer concerns regarding product inquiries, billing issues, and order processing, consistently meeting service level agreements (SLA) and achieving a 92% first-contact resolution rate.
- Processed customer orders and returns, ensuring a 98% accuracy rate in data entry and follow-up actions.
CSA/Technical Support Representative
Sykes Asia INC
01.2017 - 06.2017
- Provided technical support for an Internet Service Provider (ISP), assisting 25+ customers per day with internet connectivity issues, modem troubleshooting, and network setup.
- Resolved customer issues in real-time, reducing escalation rates by 15% by addressing technical problems efficiently and offering practical solutions.
- Guided customers through troubleshooting steps to resolve complex technical issues, achieving an 85% resolution rate during initial contact.
- Documented and reported technical issues, contributing to improved network performance by identifying recurring problems and assisting in the creation of knowledge base articles.
Education
Bachelor of Science in Nursing -
Brokenshire College Davao City
Davao City, Philippines01.2006
Networking and Telecommunications Technology - undefined
Ama Computer Learning Center Davao City
Davao City, Philippines01.2013
Skills
- Problem-solving skills
- Attentive listening
- Detail-oriented data management
- Proficient in computer applications
- Excel proficiency
- Call management
- Troubleshooting and technical guidance
- Customer engagement via live chat
- Effective prioritization
Certification
- Obtained and maintained certificates in Bio-Safety and Bio-Security to ensure compliance with safety standards.
- TESDA NC II Computer Hardware and Servicing.
- Registered Nurse
References
- Marilu, Dizon, RN, MAN, Phd, mariloudizon@gmail.com, 0927 302 0792, ACE medical center CagayanDe Oro city, Former Chief Nurse, CagayanDe Oro city, Philippines
- Conie Jean, Lagria, RN, cjlagria@gmail.com, 096661473424, ACE Medical Center Bohol INC, Head Nurse, Animal Bite Clinic, Bohol, Philippines
- Monette L., Zuniga, RN, mllzuniga23@gmail.com, +639165208322, Department of Health Central Visayas, Nurse V, Central Visayas, Philippines
- Rachel Gonzales, Apit, 0943 485 9324, Ibex Global Solutions Philippines Incorporated, Philippines
Timeline
Staff Nurse
ACE Medical Center Bohol Inc.
09.2024 - 03.2025
Administrative Assistant II
Department of Health
10.2022 - 12.2023
Customer Service Associate (Teammate)
LizardBear Tasking, Inc. (TaskUS)
12.2020 - 05.2021
Customer Service Agent
Ibex Global Philippines
08.2019 - 11.2020
CSA/Technical Support Representative
Sykes Asia INC
01.2017 - 06.2017
Networking and Telecommunications Technology - undefined
Ama Computer Learning Center Davao City
Bachelor of Science in Nursing -
Brokenshire College Davao City