Mark Jerome Diosma
Jagna Bohol
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolution efficiency as a Customer Service Representative in my previous employment. My blend of critical thinking and active listening skills led to improved customer satisfaction, showcasing my ability to resolve complex issues and build rapport effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IBEX
11.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor Of Science - Criminology
BIT-IC Tagbilaran
Tagbilaran07.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Building rapport
- Assertiveness
Timeline
Customer Service Representative
IBEX
11.2023 - 01.2025
Bachelor Of Science - Criminology
BIT-IC Tagbilaran
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