DEN DEUZ SEGUNIAL
Quezon City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Excelling in technical troubleshooting and customer support. Adept at resolving complex issues, I leverage strong problem-solving skills and attention to detail to enhance user experience and drive satisfaction. Passionate about delivering effective solutions in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Email Advisor
Sutherland Global Service Philippines Inc.
Mandaluyong
11.2023 - Current
- Managed daily customer inquiries via email.
- Assisted customers with technical issues related to their accounts or applications.
- Resolved complex customer problems through troubleshooting techniques.
Information Technology Staff
Jubilee Christian Academy
10.2022 - 07.2023
- Identify and solve technical problems
- Manage Monthly posting on website
- Coordinating with contractors if issue was unable to resolve
- Mac book and Windows desktop troubleshooting
- Basic sound system troubleshooting
- Graphic designs
- Basic printer troubleshooting
- Basic network troubleshooting
- Perform other duties assigned
Information Technology Consultant
Techsupport.Ph, Inc.
10.2019 - 06.2021
- Identify and solve technical problems of the office
- Identify and solve technical POS system issue of the store
- Manage flash sales report of all stores
- Coordinate and assign I.T field support if issue was unable to resolve via remote
- Answer phone queries
- Create new store items for POS via remote on aloha manager
- Remote troubleshooting
- Basic network troubleshooting
Technical Support Representative
Teleperformance Philippines
01.2018 - 02.2019
- Answer phone queries
- Identify, Investigate, and resolves customer problems
- Consults with customer to determine steps and procedure to solve problems
- Coordinate with other staff to research and resolve customer problems
- Arranges service by software or hardware vendors to repair or replace defective products
- Maintains and keep up to date of product knowledge
Service Bureau - Clerk Special Project
SSS Retirees Service Corp
07.2015 - 12.2017
- Organize a filling system for important and confidential employee records
- Maintain and update of employees leave credits
- Maintain and update of employees leave monetization
- Answer phone queries
- Credit and Evaluates employee leave records
- Perform other duties assigned
Service Bureau - Member Service Officer
SSS Retirees Service Corp
03.2014 - 05.2015
- Answering phone calls and written questions, concerns and complaints regarding SSS membership, Loan Application, Maternity and Sickness Reimbursement, and etc
- Actively listening to members and identifying their needs
- Provides information on membership policies, processes, benefits and services
- Investigating and resolving or escalating membership and payment issues
- Assessing member eligibility and processing applications, and request
Education
Korean Language Curriculum
K-Wave Language Center Inc.
01.2019
AutoCAD 2016 - Color Rendering
Microcadd SM North
01.2017
Bachelor of Science - Computer Science
Trinity University of Asia
01.2012
Election Training
University of the Philippines
Diliman01.2012
Tech Tutor Seminar
SM Megatrade Hall 3
01.2009
Secondary School -
Trinity University of Asia
01.2007
Skills
- Video Editing
- 3D Modeling
- 3D Rigging
- UV Mapping
- 3D Animation
- Graphic Design
- Software Troubleshooting
- Internet Troubleshooting
- Customer Support
- Microsoft Excel
- Office Administration
- Technical troubleshooting
- Customer service
- Problem solving
- Attention to detail
Certification
- PALIHAN 2012: Student Council Election Training, University of the Philippines, Diliman, 01/01/12
- Korean Language Curriculum, K-Wave Language Center Inc., 01/01/19
- Tech Tutor Seminar, SM Megatrade Hall 3, 01/01/09
Languages
- Tagalog
- English
Languages
English
Upper Intermediate
B2
Korean
Beginner
A1
Timeline
Email Advisor
Sutherland Global Service Philippines Inc.
11.2023 - Current
Information Technology Staff
Jubilee Christian Academy
10.2022 - 07.2023
Information Technology Consultant
Techsupport.Ph, Inc.
10.2019 - 06.2021
Technical Support Representative
Teleperformance Philippines
01.2018 - 02.2019
Service Bureau - Clerk Special Project
SSS Retirees Service Corp
07.2015 - 12.2017
Service Bureau - Member Service Officer
SSS Retirees Service Corp
03.2014 - 05.2015
Korean Language Curriculum
K-Wave Language Center Inc.
AutoCAD 2016 - Color Rendering
Microcadd SM North
Bachelor of Science - Computer Science
Trinity University of Asia
Election Training
University of the Philippines
Tech Tutor Seminar
SM Megatrade Hall 3
Secondary School -
Trinity University of Asia