JONATHAN ARAYATA
Noveleta, Province Of Cavite,CAV
Summary
Detail-oriented and tech-savvy Virtual Assistant with excellent organizational and communication skills, seeking to support businesses or entrepreneurs by efficiently managing administrative tasks, scheduling, customer service, and digital tools. Committed to improving workflow and helping clients stay focused on core priorities.
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
8
8
years of professional experience
Work History
Email Support Representative
RockMyResume
05.2024 - 09.2025
- Resolved customer inquiries through email, ensuring timely and accurate responses.
- Collaborated with team members to enhance support processes and improve response times.
- Utilized CRM systems to track customer interactions and maintain detailed records of communications.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
Content Moderator
TaskUs
01.2023 - 05.2024
- Reviewed and assessed user-generated content to ensure compliance with community guidelines.
- Implemented content moderation strategies to improve overall quality and user experience.
- Collaborated with cross-functional teams to address and resolve flagged content issues efficiently.
- Utilized moderation tools to track and manage large volumes of content effectively.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Freelancer
OneSpace
03.2018 - 09.2020
- Developed engaging content strategies to enhance client visibility across digital platforms.
- Conducted market research to identify trends, informing project direction and client recommendations.
- Collaborated with clients to refine project objectives and ensure alignment with brand messaging.
- Managed multiple projects simultaneously, prioritizing tasks to meet tight deadlines effectively.
Education
Autocad 2017 - 2D ,3D ,Color Rendering, Plotting
Microcadd Institute
Bacoor, Cavite01.2017
Bachelor of Science - Marine Transportation
Asian Institute of Maritime Studies
Pasay, Metro Manila, Philippines01.2017
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- Video editing
- Multitasking and organization
- Team collaboration
- Email management
- Database entry
- Customer relations and communications
Accomplishments
- Achieved 98% accuracy rate in content reviews over a 6-month period.
- Contributed to the development of new tagging system that improved moderation efficiency by 20%.
- Trained 5 new hires on moderation policies and best practices.
Languages
English
Advanced (C1)
Timeline
Email Support Representative
RockMyResume
05.2024 - 09.2025
Content Moderator
TaskUs
01.2023 - 05.2024
Freelancer
OneSpace
03.2018 - 09.2020
Autocad 2017 - 2D ,3D ,Color Rendering, Plotting
Microcadd Institute
Bachelor of Science - Marine Transportation
Asian Institute of Maritime Studies
Similar Profiles
Mary Aiceline MallariMary Aiceline Mallari
Radiologic Technologist at Healthway Medical Network Alabang Town CenterRadiologic Technologist at Healthway Medical Network Alabang Town Center
Jonathan BalbuenaJonathan Balbuena
Advance Agile Project Manager at Schneider ElectricAdvance Agile Project Manager at Schneider Electric
NORMA DIMALANTANORMA DIMALANTA
WFH - Administrative Officer at Strays Worth SavingWFH - Administrative Officer at Strays Worth Saving
Jewel Irish GazminJewel Irish Gazmin
Email Support Representative at Farmers PickEmail Support Representative at Farmers Pick
Alexandra De Los Santos SantosAlexandra De Los Santos Santos
Email Support Representative at contact centerEmail Support Representative at contact center