Coleen Carandang

• Responding to customer queries in a timely and accurate way, via email and chat.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.

• Responding directly to clients on a ride sharing website or mobile app.
• Addresses and troubleshoots clients’ concern.

• Providing knowledge, resources, and information to support agents.
• Assist advisors with material request and account updates.
• Ensuring accuracy of the content and coaching and training agents on improving customer Interaction

• Connects with customers through instant messaging on a business's website or mobile app.
• Responding chats directly to clients real time.

• Analyze, identify possible technical issues, solutions and provide critical information.
• Identifying customer needs and helping customers use specific features.
• Responding to customer queries in a timely and accurate way, via email.

• Assist customer on placing orders online.
• Answers calls and handles customer inquiries regarding their orders.

• Listened to customer needs and desires to identify and recommend optimal products.

• Answered customer questions about products and services, helped locate merchandise, and promoted key item

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.

• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

• Process the activation or renewal requests.
• Receiving activation request from dealers thru phone calls and data entry operations
• Reaches out to customers thru outbound phone call to confirm some information regarding their order requests.

• Perform admin tasks such as boardroom and training room reservation.
• Process headset deployments.
• Prepares and setup the boardroom for clients that are arriving onsite.

• Managing emails on the shared inbox as well as organizing, putting labels and even responding on the team's behalf.

• Scheduling, and organizing meetings, reservations and other events and making sure that they won't overlap with each other. Aside from that I also make sure that I will notify the team regarding the upcoming schedules.