D. Edison Villanueva
Virtual Assistant
Muntinlupa City
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Virtual Assistant
ZeroCo
09.2023 - Current
- Built trusting relationships with clients through open and honest communication.
- Elevated client experience by providing timely customer support via emails, and live chat platforms.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Virtual Assistant
Talentpop
10.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed complex reports in Excel for cost reporting.
- Researched topics and events to support supervisor's work agenda and projects.
Account Specialist
TDCX Manila
12.2021 - 09.2022
- Provision of an excellent support experience to Project Pay customer/users via email
- Investigate and research users issue and identity and escalate bugs so they can be resolved as quickly as possible
- Establish effective working relationships with team members and Project Pay customers/users.
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2020
- Handles all documents for all facilities of NMC Hospital both for long term care and home care
- Making sure that all documents is updated and well organize
- Incharge of all meeting date schedule of Quality department of NMC
- Monthly audit for Quality department documents.
Junior Sales Executive
Etisalat UAE
11.2017 - 09.2019
- Explaining and clarifying needs and requirements as clearly as possible
- Giving the best and satisfying customer experience.
Business Banking Telephony
Intelenet Global Services
07.2016 - 09.2017
- Answering phone call that deals with banking experince like transferring funds, cheque payment, online banking and termination.
Customer Service Representative
Convergys Philippines
07.2015 - 05.2016
- Answering phone calls that deals with payments and customer service related issue.
Education
Bachelor of Science in Mechanical Enineering -
Malayan Colleges Laguna
06.2010 - 04.2016
Secondary - undefined
Colegio de San Juan de Letran-Calamba
06.2016 - 03.2010
Skills
Decision Making
File Organization
CRM Management
Project Management
Team Player
Complaint Resolution
Product Knowledge
Detail Oriented
Accomplishments
- Employee of the month for hitting 100% target for sales (April, May, June, July, August and November).
- Well trained for accreditation or audit in Quality Department.
Certification
Gorgias Cerified
Timeline
Gorgias Cerified
02-2024
Virtual Assistant
ZeroCo
09.2023 - Current
Virtual Assistant
Talentpop
10.2022 - 05.2023
Account Specialist
TDCX Manila
12.2021 - 09.2022
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2020
Junior Sales Executive
Etisalat UAE
11.2017 - 09.2019
Business Banking Telephony
Intelenet Global Services
07.2016 - 09.2017
Secondary - undefined
Colegio de San Juan de Letran-Calamba
06.2016 - 03.2010
Customer Service Representative
Convergys Philippines
07.2015 - 05.2016
Bachelor of Science in Mechanical Enineering -
Malayan Colleges Laguna
06.2010 - 04.2016