D. Edison Villanueva
Virtual Assistant / Customer Service Support
Muntinlupa City
Summary
Dependable and professional job seeker with a proven track record in providing administrative, organizational, and customer service support in virtual environments. Highly skilled in using productivity tools like MS Office, G Suite, Asana, Slack, Gorgias, Shopify, Zendesk, and more. Demonstrates strong communication and problem-solving abilities along with exceptional time management expertise to consistently achieve objectives.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Virtual Assistant
ZeroCo
09.2023 - 11.2024
- Processing and reviewing of financial transactions:
Accounts Receivable:
- Reviewing and approving of customer invoices
- Sending out of Customer invoices
- Following up of outstanding customer accounts
Accounts Payable
- Reviewing and approving of supplier invoices
- Reviewing Supplier statements
- Performing payment runs to suppliers
- Sending out remittance advices - Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents
- Customer Account Reconciliation
- Customer Service support via email and chat.
Virtual Assistant
Talentpop
05.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2022
- Handles all documents for all facilities of NMC Hospital both for long term care and home care
- Making sure that all documents is updated and well organize
- Incharge of all meeting date schedule of Quality department of NMC
- Monthly audit for Quality department documents.
Junior Sales Executive
Etisalat UAE
11.2016 - 09.2019
- Explaining and clarifying needs and requirements as clearly as possible
- Utilized CRM tools effectively to manage client information efficiently, enabling quick access to relevant data during meetings or calls for improved productivity levels in daily tasks.
- Enhanced client satisfaction with personalized product presentations tailored to their specific needs.
Customer Service Representative
Convergys Philippines
07.2015 - 05.2016
- Answering phone calls that deals with payments and customer service related issue.
Account Specialist
TDCX Manila
12.2021 - 09.2022
- Provision of an excellent support experience to Project Pay customer/users via email
- Investigate and research users issue and identity and escalate bugs so they can be resolved as quickly as possible
- Establish effective working relationships with team members and Project Pay customers/users.
Business Banking Telephony
Intelenet Global Services
07.2016 - 09.2017
- Answering phone call that deals with banking experince like transferring funds, cheque payment, online banking and termination.
Education
Bachelor of Science in Mechanical Enineering -
Malayan Colleges Laguna
06.2010 - 04.2016
Secondary - undefined
Colegio de San Juan de Letran-Calamba
06.2016 - 03.2010
Skills
Decision Making
Data entry
Attention to detail
Calendar management
Problem-solving
Task prioritization
Accomplishments
- Employee of the month for hitting 100% target for sales (April, May, June, July, August and November).
- Well trained for accreditation or audit in Quality Department.
References
References available upon request.
Contact
Muntinlupa City, Metro Manila 1771
Personal Information
- Date of Birth: 01/18/1994
- Gender: Male
- Marital Status: Single
Timeline
Virtual Assistant
ZeroCo
09.2023 - 11.2024
Virtual Assistant
Talentpop
05.2023 - 08.2023
Account Specialist
TDCX Manila
12.2021 - 09.2022
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2022
Junior Sales Executive
Etisalat UAE
11.2016 - 09.2019
Business Banking Telephony
Intelenet Global Services
07.2016 - 09.2017
Secondary - undefined
Colegio de San Juan de Letran-Calamba
06.2016 - 03.2010
Customer Service Representative
Convergys Philippines
07.2015 - 05.2016
Bachelor of Science in Mechanical Enineering -
Malayan Colleges Laguna
06.2010 - 04.2016
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