Dave Robles
General Virtual Assistant
Pulantubig, Dumaguete City,Philippines
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Trello, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
General Virtual Assistant
Explore Property AU (Cairns)
Australia, AU
10.2019 - 12.2022
- Managed CRM input, exports and clean up.
- Executed record filing system to improve document organization and management.
- Uploaded files for team use on Google Suite and SharePoint.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Organized and managed team tasks using Trello and Asana.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
Medical Biller, Accounts Receivable
WAITING ROOMS SOLUTION (WRS)
Dumaguete City, PH
09.2017 - 10.2018
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Customer Service Representative
Teletech Dumaguete
Dumaguete City, Negros Oriental, PH
06.2016 - 08.2017
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Information Technology
STI COLLEGE DUMAGUETE
Dumaguete City, Philippines 06.2014 - 05.2016
Bachelor of Science - Computer Technology
Negros Oriental State University
Dumaguete City Negros Oriental 06.2012 - 03.2015
Skills
Database Administration
Timeline
General Virtual Assistant
Explore Property AU (Cairns)
10.2019 - 12.2022
Medical Biller, Accounts Receivable
WAITING ROOMS SOLUTION (WRS)
09.2017 - 10.2018
Customer Service Representative
Teletech Dumaguete
06.2016 - 08.2017
Associate of Science - Information Technology
STI COLLEGE DUMAGUETE
06.2014 - 05.2016
Bachelor of Science - Computer Technology
Negros Oriental State University
06.2012 - 03.2015
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