Follow Up Boss CRM
Gale Karyl De Leon
Tawana
Baguio City
Summary
Detail-oriented and resourceful Virtual Assistant with extensive experience in customer service, administrative support, and workflow optimization. Experienced in e-commerce platforms, order tracking, and customer inquiries. Familiar with Shopify and Asana, with a strong ability to learn new tools quickly. Skilled in Google Workspace, Slack, and CRM tools, ensuring smooth operations and client satisfaction.
Overview
9
9
years of professional experience
Work History
General Virtual Assistant
Keller Williams Realty - Tricoli Team, West Palm Beach, Florida
10.2019 - 05.2022
- Managed customer inquiries via email and chat, ensuring timely responses and issue resolution.
- Updated and maintained client records using Google Workspace, Slack, and CRM tools.
- Monitored and followed up on transactions, improving process efficiency.
- Conducted research to assist team operations and customer support.
- Trained and worked as a Listing Coordinator and Transaction Coordinator, ensuring seamless property listings and successful deal closures.
- Coordinated business correspondence, transcription, and data entry, ensuring 100% accuracy
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Ensured data accuracy by performing thorough proofreading of documents before submission and/or distribution.
- Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
Accredited Regional Tour Guide
Department of Tourism - Cordillera Administrative Region
12.2016 - 06.2019
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
Tourism Instructor
Mountain Province State University
08.2018 - 01.2019
- Developed curriculum integrating real-world travel and tourism scenarios.
- Guided students in career planning, resulting in 90% reporting enhanced readiness for industry roles.
- Managed classroom and workplace training programs for over 50 students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Customer Service Representative
Macys.com & Bloomingdales.com
09.2013 - 01.2016
- Processed and tracked customer returns, exchanges, and refunds, ensuring accurate documentation and timely resolutions.
- Coordinated with warehouse and logistics teams to follow up on delayed or misplaced orders.
- Assisted customers in troubleshooting order issues, such as incorrect items, lost shipments, or refund disputes.
- Provided clear and professional communication via email and chat, resolving order-related concerns efficiently.
- Maintained detailed records of return/exchange transactions to improve process efficiency and customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Science - Hospitality And Tourism Management
Saint Louis University
Baguio City, BenguetSkills
E-Commerce Support & Order Management
Online Store Administration
Customer Service (Email & Chat Support)
Google Workspace, Slack, Canva, Microsoft Office
Administrative support and workflow planning
Scheduling and calendar management
Data organization and document control
CRM database management and optimization
Complaint resolution
Additional Information
Community Involvement
- Volunteer for LINKS Philippines - (Linking Individuals to Nurture Kids’ Success) is a non-profit organization that creates linkages between individuals, communities, and other organizations, with the goal that underprivileged children attain literacy.
Software
Slack
Google Suite
Microsoft Office
Dotloop
Interests
Budget traveling
Volunteer teaching
Cultural heritage preservation
Timeline
General Virtual Assistant
Keller Williams Realty - Tricoli Team, West Palm Beach, Florida
10.2019 - 05.2022
Tourism Instructor
Mountain Province State University
08.2018 - 01.2019
Accredited Regional Tour Guide
Department of Tourism - Cordillera Administrative Region
12.2016 - 06.2019
Customer Service Representative
Macys.com & Bloomingdales.com
09.2013 - 01.2016
Bachelor Of Science - Hospitality And Tourism Management
Saint Louis University