Danilo Planco
Davao City, Province Of Davao Del Sur,DAS
Summary
Adept at workflow optimization and problem-solving, I significantly enhanced operational efficiency and customer satisfaction at Sees Media Group Business Process Outsourcing. My expertise in scheduling and customer relationship management, coupled with a proven track record of implementing effective solutions, positions me as a valuable asset to any team.
Experienced with guest relations management, ensuring high levels of customer satisfaction and loyalty. Utilizes effective communication and conflict resolution skills to address guest needs promptly. Knowledge of team dynamics and operational procedures, promoting cohesive and efficient work environment.
strong communication and problem-solving skills valued by employers.
Overview
7
7
years of professional experience
Work History
PMS Administrator
Sees Media Group Business Process Outsourcing
03.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Collected, arranged, and input information into database system.
Booking Administrator, Tock Platform
Sees Media Group Business Process Outsourcing
01.2024 - Current
- Oversees schedule publishing for our online reservation platform with our on-site managers / chefs.
- Educating staff for day to day software usage and utilization.
- Overseeing Customer Cancellations / Chargebacks through System.
- Handled Social media customer communications / Private Reservations / Special Event Reservation Coordination.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Guest Relations Manager
Sees Media Group Business Process Outsourcing
06.2021 - Current
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Developed and implemented promotional strategies to increase occupancy.
- Managed day-to-day operations of lodging facility, scheduling staff.
- Evaluated and promptly resolved lodging facility operational issues.
IT Field Support Specialist
IBOX TECHNOLOGIES
04.2018 - 12.2020
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
- Delivered detailed reports on equipment performance metrics, enabling informed decision-making regarding future investments in technology upgrades or replacements.
- Optimized network uptime, performing regular monitoring and diagnostics on critical infrastructure.
- Reduced system downtime by proactively identifying potential issues through regular inspections and preventative maintenance activities.
- Served as an effective liaison between clients'' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns.
- Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
GED -
AMA Computer College
Davao City, Province Of Davao Del Sur, Philippines05-2016
Skills
- Scheduling
- Bookkeeping
- Mail handling
- Record preparation
- Meeting facilitation
- Problem-solving aptitude
- Forecasting
- Set up devices
- Multitasking Abilities
- User access control
- Customer Relationship Management
- Workflow Optimization
Timeline
Booking Administrator, Tock Platform
Sees Media Group Business Process Outsourcing
01.2024 - Current
Guest Relations Manager
Sees Media Group Business Process Outsourcing
06.2021 - Current
PMS Administrator
Sees Media Group Business Process Outsourcing
03.2021 - Current
IT Field Support Specialist
IBOX TECHNOLOGIES
04.2018 - 12.2020
GED -
AMA Computer College
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