DANICA JEANNE Gucor
Trinidad, Bohol,BUL
Summary
Dynamic professional with hands-on experience in administrative work, customer service, and technical support. Skilled in navigating challenges with a proactive and creative approach. Known for strong problem-solving abilities, adaptability, and a results-driven mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Administrative Aide
Don Emilio Del Valle Memorial Hospital
01.2024 - Current
- Coordinated communication between departments using hospital management software, maintaining accuracy and professionalism in all patient interactions.
- Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
- Managed schedules, documents, and correspondence with excellent time management and adaptability to fast-paced demands.
- Generated reports, documents and analysis in BizBox for senior management review and approval.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Representative
TaskUs
08.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Computer Engineering
Bohol Island State University - Main Campus
CPG North Avenue, Tagbilaran City, Bohol07-2023
Skills
- Data Entry and Management
- CRM Software Proficiency
- Technical Troubleshooting
- Digital Platform Adaptability
- Appointment Scheduling and Coordination
- Software testing
- Documentation and recordkeeping
- Medical coding
- Healthcare administration
- Patient database maintenance
- Office management
Timeline
Administrative Aide
Don Emilio Del Valle Memorial Hospital
01.2024 - Current
Customer Service Representative
TaskUs
08.2023 - 12.2023
Bachelor of Science - Computer Engineering
Bohol Island State University - Main Campus
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