CLAUDINE VALDEZ
Food & Beverage Attendant/Waitress
Narvacan
Summary
To gain experience in an highly competitive organization where I could practice my trained skills and expertise in management with the use of standard tools together with my discipline and leadership experience and develop my personality as hotelier and restaurateur while utilizing my creativity, productivity, and work-efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Team Server
Carnival Cruise Line
07.2023 - 11.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Assistant Team Server
Carnival Cruise Line
11.2022 - 05.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service most especially on formal dinner nights.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes and participating in the USPH for every embarkation/disembarkation of guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns and requests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Food and Beverage Clerk
Manila Polo Club
08.2019 - 10.2022
- Strengthened relationships with vendors and members by maintaining open lines of communication and addressing concerns promptly.
- Assisted HR department in processing requests of employees and colleagues.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Managed reports and minutes of meetings through MS Office.
- Assisted members and guests in booking events.
- Assisted member and guests purchased in Manila Polo Club Manila's Best Store.
Food and Beverage Server
Bangsak Merlin Resort
11.2018 - 04.2019
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Taking orders and upselling food and beverage to the guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Northern Philippines
Tamag, Vigan City 04.2001 -
Skills
Guest Engagement
Table Setting
Order delivery practices
Food safety understanding
Exceptional customer service
Professional Appearance
Food handling
Attention to Detail
Multitasking
Adaptable and Flexible
Leadership
Timeline
Assistant Team Server
Carnival Cruise Line
07.2023 - 11.2023
Assistant Team Server
Carnival Cruise Line
11.2022 - 05.2023
Food and Beverage Clerk
Manila Polo Club
08.2019 - 10.2022
Food and Beverage Server
Bangsak Merlin Resort
11.2018 - 04.2019
Bachelor of Science - Hotel And Restaurant Management
University of Northern Philippines
04.2001 -