JOHN HARRIS R. ESGUERRA
Alaminos, Pangasinan
Summary
Hospitality and food and beverage professional with a strong record in cruise-ship, restaurant, catering, and hotel service environments. Recognized for supporting international guests, handling POS transactions accurately, applying upselling techniques, and maintaining food safety, cleanliness, and presentation standards while keeping operations efficient during busy service periods.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Assistant Team Server
Carnival Cruise Line
10.2024 - 10.2026
- Operated POS systems accurately while implementing upselling techniques, contributing to increased sales of food and beverage offerings.
- Delivered professional food and beverage service to enhance guest experience for international clientele.
- Responded professionally to guest requests and concerns and supported efficient restaurant operations during high-volume service.
- Coordinated with multicultural team members to uphold service, cleanliness, and presentation standards, ensuring consistent guest satisfaction.
- Gained two years of experience in food and beverage service.
Restaurant Attendant
Carnival Cruise Line
01.2021 - 10.2024
- Delivered courteous service to international guests, enhancing their dining experience in a high-volume restaurant.
- Assisted in daily dining-room operations, ensuring efficient service preparation and inviting guest-area presentation.
- Upheld cleanliness, sanitation, and food-safety standards, contributing to a safe and organized dining environment.
- 3 Years
Galley Steward
Carnival Cruise Line
05.2019 - 01.2021
- Supported back-of-house food and beverage operations aboard an international cruise ship.
- Ensured galley cleanliness and sanitation by managing dishwashing, waste, and equipment hygiene.
- Followed health, safety, hygiene, and sanitation procedures in a demanding maritime environment.
- Supported cooks and stewards during service rushes with efficient dishwashing and ware handling.
- Executed safe handling of cleaning chemicals in compliance with Carnival Cruise Line hygiene standards.
- 2 years
Food & Beverage Server
Seven Corners Co. Ltd.
01.2016 - 02.2018
- Delivered exceptional customer service in fast-paced food-service environment, efficiently assisting customers with orders and requests.
- Prepared and served food and beverages according to company standards.
- Ensured cleanliness and sanitation of service area while collaborating effectively with multicultural team.
Food & Beverage & Room Attendant – On-the-Job Training
ACE Hotel and Suites
11.2014 - 01.2015
- Acquired 500 hours of hands-on hospitality training in professional hotel environment, gaining practical skills in service delivery.
- Supported food and beverage service, room service, and guest service while ensuring cleanliness and adherence to presentation standards.
- Cleaned guest rooms and suites following ACE Hotel and Suites housekeeping standards.
- Replaced linens, towels, and amenities in guest rooms and public areas.
- Inspected rooms for cleanliness, damage, and missing supplies before guest arrival.
Waiter
FEM's Catering Services
03.2012 - 04.2014
- Welcomed guests and served orders with precision, ensuring optimal table setup and presentation.
- Delivered food and beverage service for diverse catering events, enhancing guest experience.
- Coordinated event materials and setup, service, and closing procedures for seamless event execution.
Education
Bachelor of Science - Hospitality Management
Pangasinan State University
PhilippinesSkills
- Food & Beverage Service
- POS Systems
- Upselling
- Food safety standards
- Restaurant Operations
- Guest Relations & Customer Service
- Guest complaint resolution
- Global guest service
- Event Service
- Cultural communication
- Teamwork
- Problem Solving
- Working Under Pressure
Certification
- STCW Basic Safety Training Certificate
- Crowd and Crisis Management
- Food Safety Certificates
- Additional maritime certificates (specific titles to be added)
- On-the-Job Training Certificate | F&B and Room Attendant - 500 Hours | ACE Hotel and Suites
- Certificate of Actual Shipboard Training | Apprenticeship Program - 48 Hours | 2GO Group Inc.
- Certificate of Student’s Seminar and Resort Familiarization Tour | Crown Regency Beach Resort - Boracay, Aklan
- PAG-ASA Youth Association of the Philippines (PYAP) Skills Training Program specialized in Table Skirting
LANGUAGES
- English — Professional Working Proficiency
- Tagalog — Fluent
Accomplishments
- Carnival Cruise Line progression: Galley Steward - Restaurant Attendant - Assistant Team Server.
- Recognized as a Nominee of the Month.
- Promoted to progressively responsible restaurant positions.
- International hospitality experience in cruise-ship operations and Saudi Arabia.
- Hands-on experience with POS systems and food & beverage upselling.
Timeline
Assistant Team Server
Carnival Cruise Line
10.2024 - 10.2026
Restaurant Attendant
Carnival Cruise Line
01.2021 - 10.2024
Galley Steward
Carnival Cruise Line
05.2019 - 01.2021
Food & Beverage Server
Seven Corners Co. Ltd.
01.2016 - 02.2018
Food & Beverage & Room Attendant – On-the-Job Training
ACE Hotel and Suites
11.2014 - 01.2015
Waiter
FEM's Catering Services
03.2012 - 04.2014
Bachelor of Science - Hospitality Management
Pangasinan State University