CHRISTINE GRACE N. SUBESA

Angeles City

Summary

Results-driven Customer Service and Sales Professional with over six years of experience supporting U.S.-based businesses and clients. Proven expertise in high-volume outbound calling, appointment setting, lead qualification, and client relationship management. Skilled in building rapport with decision-makers, handling objections professionally, and delivering exceptional customer experiences.

Overview

years of professional experience

Work History

Customer Service Representative / Appointment Setter

On Demand Office Inc.

12.2019 - Current

Conduct 75+ outbound calls and inbound calls daily to dental offices across the United States.
Speak directly with front desk staff, office managers, and dentists to schedule continuing education courses.
Present value-driven offerings clearly and professionally to decision-makers.
Set qualified appointments and manage follow-ups efficiently.
Maintain accurate CRM records and performance tracking.
Consistently meet and exceed sales and appointment-setting targets.

English as a Second Language Teacher

Worldwide Online English Center

02.2016 - 12.2016

Delivered structured online English lessons to international students.
Maintained high satisfaction through strong communication skills.

Bartender

Tao Bar & Restaurant

01.2013 - 01.2015

Provided high-quality customer service in a fast-paced environment.
Resolved customer concerns professionally and efficiently.

Education

Bachelor - Hotel and Restaurant Management

Asian Institute of Science & Technology

Angeles City, Pampanga

Skills

Outbound Sales & Cold Calling (50 calls daily)
Appointment Setting & Lead Qualification
Customer Service Excellence
Objection Handling & Rapport Building

CRM Tools (Salesforce, Google Sheets, Outlook)
Time Zone Coordination (Eastern–Pacific US)
Problem-Solving & Adaptability

Timeline