CHERIE ANN BINAUHAN
Customer Service Representative, Appointment Setter
Dumaguete City
Summary
Highly driven and results-oriented professional with over 4 years of experience in customer service within BPO companies and 2 years in outbound calling and appointment setting. Proven ability to communicate effectively, handle high-pressure situations, and consistently deliver excellent customer experiences. Recognized for being a competitive and goal-focused individual who thrives in fast-paced environments and consistently meets or exceeds performance targets. Passionate about professional growth and contributing to organizational success through dedication, adaptability, and a strong commitment to excellence.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Appointment Setter
American Income Life
11.2023 - 04.2025
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Telephone Sales Representative
Vortex Business Process Outsourcing
08.2023 - 11.2023
- Performed outbound sales calls and followed up on leads
- Developed rapport with customers through active listening and personalized product recommendations.
- Utilized CRM software effectively to track progress against goals, monitor customer engagement levels, and manage lead pipelines.
- Contributed to the company''s growth by achieving top sales rankings within the team consistently.
Customer Service Representative
Teletech/Optum Rx
03.2020 - 07.2023
- Answered high volumes of incoming calls from customers
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Inspiro Relia
03.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
FOUNDATION UNIVERSITY
Dumaguete City, Negros Oriental 04.2015 - 01.2020
Skills
Appointment setting
Customer service
Data entry
Communication
Problem solving
Time management
Outbound Calling
Outbound and inbound calls
Complaint resolution
Cold calling
Administrative support
Order processing
Timeline
Appointment Setter
American Income Life
11.2023 - 04.2025
Telephone Sales Representative
Vortex Business Process Outsourcing
08.2023 - 11.2023
Customer Service Representative
Teletech/Optum Rx
03.2020 - 07.2023
Customer Service Representative
Inspiro Relia
03.2019 - 12.2019
Bachelor of Science - BUSINESS ADMINISTRATION
FOUNDATION UNIVERSITY
04.2015 - 01.2020