CHERIE ANN BINAUHAN
Customer Service Representative, Appointment Setter
Dumaguete City
Summary
Highly driven and results-oriented professional with over 4 years of experience in customer service within BPO companies and 2 years in outbound calling and appointment setting. Proven ability to communicate effectively, handle high-pressure situations, and consistently deliver excellent customer experiences. Recognized for being a competitive and goal-focused individual who thrives in fast-paced environments and consistently meets or exceeds performance targets. Passionate about professional growth and contributing to organizational success through dedication, adaptability, and a strong commitment to excellence.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Appointment Setter
American Income Life
11.2023 - 04.2025
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Telephone Sales Representative
Vortex Business Process Outsourcing
08.2023 - 11.2023
- Performed outbound sales calls and followed up on leads
- Developed rapport with customers through active listening and personalized product recommendations.
- Utilized CRM software effectively to track progress against goals, monitor customer engagement levels, and manage lead pipelines.
- Contributed to the company''s growth by achieving top sales rankings within the team consistently.
Customer Service Representative
Teletech/Optum Rx
03.2020 - 07.2023
- Answered high volumes of incoming calls from customers
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Inspiro Relia
03.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
FOUNDATION UNIVERSITY
Dumaguete City, Negros Oriental 04.2015 - 01.2020
Skills
Appointment setting
Timeline
Appointment Setter
American Income Life
11.2023 - 04.2025
Telephone Sales Representative
Vortex Business Process Outsourcing
08.2023 - 11.2023
Customer Service Representative
Teletech/Optum Rx
03.2020 - 07.2023
Customer Service Representative
Inspiro Relia
03.2019 - 12.2019
Bachelor of Science - BUSINESS ADMINISTRATION
FOUNDATION UNIVERSITY
04.2015 - 01.2020
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