Chester Paul Doromal
Virtual Assistant
Cadiz, Province of Negros Occidental
Summary
OBJECTIVE:
To be a motivated individual looking for an opportunity to serve as an effective virtual assistant with the ability to prioritize tasks efficiently while maintaining accuracy in all areas of responsibility.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Virtual Assistant | Maintenance Coordinator
Rocket Station
6 2023 - Current
- Cold-call leads based on the campaign and product set
- Send SMS or email blasts for marketing campaigns and handle incoming sales calls
- Follow up offers with clients
- Track and update leads for follow-up
- Complete property research and comparative market analysis (comparables)
- Handle service request via phone, email, calls and Meld or Appfolio
- Invoice processing and disputes
- Vendor on boarding and insurance updates.
Claims Fraud Specialist
JP Morgan Chase Bank
03.2019 - 05.2023
- Corresponded with customers to resolve escalated issues and concerns
- Handled inbound calls related to bank claims
- Resolved claims filed by customers via online website or app
- Suspended and deactivated accounts of customers that are proven wrongdoers
- Processed check investigations related to check forgery.
Technical Support Representative
Concentrix Bacolod
06.2016 - 03.2019
- Handled both inbound and outbound calls for internet and telephone concerns
- Serviced complaints filed by customers via online website, app, or over the phone
- Dispatched technicians for a home visit for repairs and maintenance.
Customer Service Billing Representative
Teletech Bacolod
11.2013 - 06.2016
- Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers
- Tasked to assist all billing questions and resolve any reported complaints
- Provided temporary credits to customers for valid disputes
- Handled sales related transactions to customers like plan upgrades or plan add ons.
Technical Support Representative
Teletech Bacolod
11.2013 - 06.2016
- Upskilled as technical support representative on top of being a billing representative
- Dispatched technicians for home visits, repairs, and maintenance.
Billing and Sales Representative
Panasiatic Solutions Bacolod
06.2013 - 11.2013
- Handled Inbound and outbound calling for sales, billing, and disputes
- Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers.
Education
Bachelor of Science in Information Technology (Undergraduate), College Level -
Northern Negros State College of Science and Technology
01.2012 - 05.2013
Secondary Level - undefined
Mount Carmel College of Escalante
01.2007 - 05.2011
Skills
Email and chat communication
Online research
Seller lead management
Cold calling and appointment setting
Property market analysis
Basic property management administration
Lead qualification
Inbound and outbound call handling
Escalations call handling
Tools
- MS Word
- MS Excel
- MS PowerPoint
- Google Docs
- Google Sheets
- Google Slides
- Google Drive
- Podio CRM
- LexisNexis
- Whitepages
- Slack
- Meld
- AppFolio
Timeline
Claims Fraud Specialist
JP Morgan Chase Bank
03.2019 - 05.2023
Technical Support Representative
Concentrix Bacolod
06.2016 - 03.2019
Customer Service Billing Representative
Teletech Bacolod
11.2013 - 06.2016
Technical Support Representative
Teletech Bacolod
11.2013 - 06.2016
Billing and Sales Representative
Panasiatic Solutions Bacolod
06.2013 - 11.2013
Bachelor of Science in Information Technology (Undergraduate), College Level -
Northern Negros State College of Science and Technology
01.2012 - 05.2013
Secondary Level - undefined
Mount Carmel College of Escalante
01.2007 - 05.2011
Virtual Assistant | Maintenance Coordinator
Rocket Station
6 2023 - Current
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