Appfolio
Customer Service
Maria Clara Pamat
Maintenance Coordinator | Virtual Assistant
Cebu City
Summary
Professional in property management with strong track record of maintaining high standards and delivering results. Skilled in tenant relations, lease administration, and property maintenance coordination. Known for collaborative teamwork, adaptability to changing needs, and reliability in achieving goals. Strong organizational skills and proactive approach to problem-solving.
Overview
8
8
3
3
Virtual Assistant
Work History
Property Management Assistant | Maintenance Coordinator
Abodea
06.2022 - 04.2025
- Manages maintenance requests, schedules repairs, and ensures properties are well-maintained.
- Communicate with tenants, vendors, and property owners to resolve issues efficiently and maintain property standards.
Chat and Email Support
TDCX
03.2020 - 04.2022
- IOS Chat Support Professional. Helps customers resolve issues and provide assistance via live chat within Apple's ecosystem.
Data Encoder
QBE GSSC Cebu
09.2018 - 02.2020
- Managed and organized client policy information, ensuring accuracy and compliance.
- Handled underwriter files and emails, verified data, and updated systems with essential details.
Technical Support Representative
SYKES ASIA INC.CEBU
04.2015 - 09.2018
- Google Chat/Email Support Professional. Provided top-notch support for Google Home, Google Wifi, and Google Play Store.
- Helped with device setup, configuration, and integration, resolved internet connectivity issues, and assisted with purchases, subscriptions, and account management.
Education
Bachelor of Science - Information Technology
University of Cebu
Cebu City, CebuSkills
Virtual Assistance
Maintenance management
Appointment management skills
Professional phone communication
Customer technical support
Detail-oriented data processing
Chat and email assistance
Customer relations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Hubspot
Salesforce
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Property Management Assistant | Maintenance Coordinator
Abodea
06.2022 - 04.2025
Chat and Email Support
TDCX
03.2020 - 04.2022
Data Encoder
QBE GSSC Cebu
09.2018 - 02.2020
Technical Support Representative
SYKES ASIA INC.CEBU
04.2015 - 09.2018
Bachelor of Science - Information Technology
University of Cebu
Personal Information
Citizenship: Filipino