Cheryl Ann Cabiasa
Customer Support/Sales Specialist
Pasay City,Metro Manila
Summary
Adept at enhancing client satisfaction and streamlining processes, I excelled as a Chat Sales Representative at Telus International Philippines, where my skills in verbal and written communication and keyboarding significantly boosted sales revenue. My proactive approach and organization skills led to being awarded Top Sales Agent, demonstrating my ability to exceed expectations and maintain high levels of confidentiality.
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
23
23
years of professional experience
Work History
Barangay Secretary
Local Government Unit Barangay 89 Zone 9
09.2021 - 10.2023
- Maintained daily and monthly report documents, memos, certification and clearances.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone calls and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Tier 2 Customer Service Representative- Greendot
TELUS International Philippines
Taguig City
10.2013 - 12.2015
- De-escalation by utilized problem-solving skills to address customer complaints.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
Callback and Email Specialist- Dell POS Chat
Telus International Philippines
Quezon City
01.2011 - 09.2013
- Managed multiple simultaneous email concerns from start to finish.
- Collaborated closely with sales teams to align messaging with potential clients disconnected from chats.
- Managing and monitoring sales order issues that are cancelled, on hold and order ownership concerns.
- Enhanced revenues thru upselling and cross-selling.
- Handling 2-4 chat concurrency to accommodate customers on chat queue.
Chat Sales Representative: Dell APOS Chat Account
Telus International Phililppines
Quezon City
10.2008 - 01.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service and closing the sale.
- Increased sales revenue by identifying the needs and wants of the client thru upselling and cross-selling.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Awarded as Top Sales Agent with no returns competing with Hyderabad India and Round Rock Texas.
- handles 4-6 chat concurrency, making sure that all customers on queue are well accommodated.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Interaction Assoc- IBM Contact Discovery
Ambergris Solutions Re-branded as Telus Int'l Phil
Taguig City
03.2007 - 05.2008
- Ensured compliance with account regulations and internal policies through diligent documentation and verification of all customer interactions.
- Contact Discovery and data updating for future business reference, sales and marketing.
Production Designer Apprentice, Art Director
GMA 7 Entertainment Production: Manny Santos PDGP
10.2002 - 12.2006
- Executed designs that adhered to overall creative vision and direction.
- Gathered information to determine best execution of creative ideas.
- Enhanced visual storytelling by designing captivating sets and props for various productions.
- Streamlined production processes by implementing efficient workflows and organization systems.
- Developed innovative design solutions to meet budget constraints without compromising quality or artistic vision.
Recruitment Officer
Jean-Louise Modern Concepts
Metro Manila
04.2001 - 03.2002
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
- Managed offer negotiation process between candidates and hiring managers, securing mutually beneficial agreements that contributed to long-term employee satisfaction levels.
- Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
Secretary
Serranilla and Laquian Law Office
06.2000 - 02.2001
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Prepared professional correspondence, including memos, notaries, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor of Arts - Communication Arts
Colegio De San Juan De Letran
Intramuros, Metro Manila, Philippines 05.2001 -
Skills
Verbal and written communication
Timeline
Barangay Secretary
Local Government Unit Barangay 89 Zone 9
09.2021 - 10.2023
Tier 2 Customer Service Representative- Greendot
TELUS International Philippines
10.2013 - 12.2015
Callback and Email Specialist- Dell POS Chat
Telus International Philippines
01.2011 - 09.2013
Chat Sales Representative: Dell APOS Chat Account
Telus International Phililppines
10.2008 - 01.2011
Customer Interaction Assoc- IBM Contact Discovery
Ambergris Solutions Re-branded as Telus Int'l Phil
03.2007 - 05.2008
Production Designer Apprentice, Art Director
GMA 7 Entertainment Production: Manny Santos PDGP
10.2002 - 12.2006
Bachelor of Arts - Communication Arts
Colegio De San Juan De Letran
05.2001 -
Recruitment Officer
Jean-Louise Modern Concepts
04.2001 - 03.2002
Secretary
Serranilla and Laquian Law Office
06.2000 - 02.2001
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