Michelle CABUNGASON
BARANGAY SECRETARY
Tarlac City, Province of Tarlac
Summary
Adept at office administration and fostering robust client relationships, I significantly enhanced customer loyalty and operational efficiency at Sutherland Global Service. Leveraging expertise in database management and exceptional verbal communication, I successfully managed complex projects and improved satisfaction rates, showcasing a commitment to excellence and a proactive approach to problem-solving.
Overview
13
13
years of professional experience
Work History
Barangay Secretary
Brgy San Martin LGU
11.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
General Manager
Caferraso Coffee Bar
02.2022 - 11.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Content Writer
Digital Assets
01.2021 - 03.2021
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Customer Service Representative
Sutherland Global Service
05.2012 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
Sutherland Global Service
07.2019 - 02.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
High School Diploma -
TESDA -VOCATIONAL SCHOOL
Alfonso Concepcion Tarlac 04.2001 -
Bachelor of Arts - Social Sciences
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
Skills
Office administration
Verbal and written communication
Customer service
Meeting coordination
Calendar management
Appointment scheduling
File management
Database management
Expense tracking
Report writing
Task prioritization
Timeline
Barangay Secretary
Brgy San Martin LGU
11.2023 - Current
General Manager
Caferraso Coffee Bar
02.2022 - 11.2022
Content Writer
Digital Assets
01.2021 - 03.2021
Technical Support Representative
Sutherland Global Service
07.2019 - 02.2020
Customer Service Representative
Sutherland Global Service
05.2012 - 02.2021
High School Diploma -
TESDA -VOCATIONAL SCHOOL
04.2001 -
Bachelor of Arts - Social Sciences
Tarlac State University
04.2001 -