Michelle CABUNGASON
BARANGAY SECRETARY
Tarlac City, Province of Tarlac
Summary
Adept at office administration and fostering robust client relationships, I significantly enhanced customer loyalty and operational efficiency at Sutherland Global Service. Leveraging expertise in database management and exceptional verbal communication, I successfully managed complex projects and improved satisfaction rates, showcasing a commitment to excellence and a proactive approach to problem-solving.
Overview
13
13
years of professional experience
Work History
Barangay Secretary
Brgy San Martin LGU
11.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
General Manager
Caferraso Coffee Bar
02.2022 - 11.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Content Writer
Digital Assets
01.2021 - 03.2021
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Customer Service Representative
Sutherland Global Service
05.2012 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
Sutherland Global Service
07.2019 - 02.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
High School Diploma -
TESDA -VOCATIONAL SCHOOL
Alfonso Concepcion Tarlac 04.2001 -
Bachelor of Arts - Social Sciences
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
Skills
Office administration
Timeline
Barangay Secretary
Brgy San Martin LGU
11.2023 - Current
General Manager
Caferraso Coffee Bar
02.2022 - 11.2022
Content Writer
Digital Assets
01.2021 - 03.2021
Technical Support Representative
Sutherland Global Service
07.2019 - 02.2020
Customer Service Representative
Sutherland Global Service
05.2012 - 02.2021
High School Diploma -
TESDA -VOCATIONAL SCHOOL
04.2001 -
Bachelor of Arts - Social Sciences
Tarlac State University
04.2001 -
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