Cherie Bianca Diaz
Customer Service And Sales Associate
Olongapo City, Province Of Zambales
Summary
Seasoned Customer Associate with more than six years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Service Associate
Bank of the Philippine Island
BPI SBMA Harbor Point Mall
08.2016 - Current
- Maintained a high level of product knowledge, providing accurate information to customers.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
Customer Service Associate
SM Supermalls
Olongapo City
01.2018 - 04.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Business Administration Financial Management Major
Gordon College
Olongapo City, Province Of Zambales, Philippines 06.2013 - 05.2017
Skills
Multitasking Abilities
Banking operations support
Communication Skills
Customer Relationship Management
Reliability
Professionalism
Time management abilities
Problem-solving aptitude
Customer service excellence
Adaptability
Multitasking Abilities
Certification
Career Service - Professional
Timeline
Customer Service Associate
SM Supermalls
01.2018 - 04.2018
Customer Service Associate
Bank of the Philippine Island
08.2016 - Current
Bachelor of Science - Business Administration Financial Management Major
Gordon College
06.2013 - 05.2017
Career Service - Professional
TOAP - Certified UITF Sales Personnel
Customer Sales and Service Associate Certification Program Phase 2
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