ANA FE ROSARIO SANTOS
Pasig City
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Senior Staff Level B
Bank of the Philippine Island
Quality Assurance Specialist
Bank of the Philippine Island
01.2017 - 12.2022
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Outbound Sales Associates
Bank of the Philippine Island
02.2010 - 01.2017
- Made 300 cold calls per day resulting in client base growth by 85%.
- Identified opportunities for upselling or cross-selling, maximizing revenue generation per call.
- Increased customer interest by developing and implementing effective outbound sales strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 350 outbound and inbound calls per day.
Store Supervisor
Pancake House Inc.
02.2008 - 10.2009
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered questions about store policies and addressed customer concerns.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Coordinated with management team to set and achieve realistic sales targets.
Education
Bachelor of Science - Hospitality Management Major in Hotel and Restaurant Management
College of The Holy Spirit, Manila
03-2007
La Consolacion College
Pasig, Metro Manila, Philippines03-2001
Elementary -
La Consolacion College
03-1997
Skills
- 12 years of experience in the field of sales and administrative work
- Reliable and Adaptable: can easily cope up with changing situations
- Willing and able to handle wide variety of task
- Outstanding relationship building
- Intelligent, articulate and driven to succeed
- Dependable and responsible
- Multitasking
- Active listening
- Critical thinking
References
Bernadette, Baculi
09178542387,
Bank of the Philippine Islands
Adora Enriquez
09178740252
Senior Vice President/ Retired
Bank of the Philippine Islands
Disclaimer
I certify that the above data are true and correct.
ANA FE ROSARIO SAMSON-SANTOS
May 2025
Timeline
Quality Assurance Specialist
Bank of the Philippine Island
01.2017 - 12.2022
Outbound Sales Associates
Bank of the Philippine Island
02.2010 - 01.2017
Store Supervisor
Pancake House Inc.
02.2008 - 10.2009
Senior Staff Level B
Bank of the Philippine Island
Bachelor of Science - Hospitality Management Major in Hotel and Restaurant Management
College of The Holy Spirit, Manila
La Consolacion College
Elementary -
La Consolacion College
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