Charmaine Ferraren

• · The primary role of the job is to educate and produce competent staff to deliver client-set requirements.
• The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production.
• It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners

• As a Utilization Management Nurse, I was responsible for reviewing patient cases to ensure that medical services provided were appropriate, cost-effective, and aligned with established clinical guidelines.
• My role involved evaluating treatment plans, coordinating with physicians and healthcare teams, and conducting utilization reviews to support quality patient outcomes while maintaining compliance with organizational and regulatory standards.
• I also provided guidance to staff on documentation and process adherence, which strengthened efficiency and patient-centered care delivery.

· Under the direction of Site Physician(s) and Practice Manager, responsible for telephone assessment of patient’s needs.

· Work requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the nursing profession and those established by client.

· Provides advice and follow-up education consistent with patient’s age and cultural needs.

· Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician, PA or NP (hereafter Provider).

· Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and DMG policies and procedures.

· Performs to the level of a licensed registered nurse as dictated by the Illinois Nurse Practice Act

Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms.

These telephone interactions require assessment, patient education and may require crisis intervention. Responds to and prioritizes incoming patient messages and test results. Schedules appointments as needed.

May schedule tests and procedures and obtain insurance prior-authorization. Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines.

Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy. Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness. Responds to patient questions and appropriately provides reassurance while responding to patient concerns.

The RN can assess the patient’s medical condition and provide advice related to health condition or prescribed treatment plan using client provided protocols, Provider directive or an approved Nursing Triage Manual

· Patient Documentation: Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided. Enters all pertinent communications with the patient into the Medical Record.

· Clinical Resource for Staff: Performs and delegates a variety of tasks to facilitate patient care. Aware of coding and reimbursement issues. Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate. Assists in orienting and training new staff. Seeks opportunities to improve or enhance nursing and leadership skills.

Other Duties as Assigned: Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation. As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Additional duties as

• Operates and Track medical equipment
• Assessing and recording patients’ symptoms
• Observing patients’ condition
• Administering medicine
• Taking patients’ vitals
• Updating patients’ records
• Operating medical equipment
• Performing diagnostic tests
• Educating patients about at-home treatment plans

• Conducts regular visits to priority households with health problems.
• Provides appropriate interventions on identified health concerns of families/households
• Prepares health status reports of families/households visited
• Assist in the conduct of implementation, monitoring and evaluation of health programs.
• Conducts health education and training.
• Coordinates with the Public Health associates to ensure timely data collection and reporting.
• Community Nurse Job Description:
• Assists in the conduct of disease surveillance.
• Monitors adverse events of vaccines.
• Participates in data gathering and response during health emergencies and disasters

The Department of Health Center for development XII (DOH-CHD XII) is the principal health agency in the Philippines. It is responsible for ensuring access to basic public health services to all Filipinos through the provision of quality health care and regulation of providers of health goods and services.

• Facilitate all Reports from Barangay to Provincial Reporting
• See to it that all reported accomplishments are properly Validated and checked by Immediate Supervisor
• Assisted Municipal Health office the Zuellig Foundation encoding and facilitate all data required
• Assisted Supervisor in TCL checking and encoding of each barangay
• Reminded NDP’s the early submission and proper validation for each Report

Landero Clinic and Hospital was developed into a 2-storey building and was increased to 53-bed capacity. two big industrial companies such as DOLE Philippines-Surallah and SUMIFRU accredited the hospital as their healthcare external provider due to quality services. 2010-2015: During 2011 the Hospital was upgraded as Secondary Hospital. In 2014, the hospital launched the first Hearing Diagnostic Center affiliated by the Manila Hearing Aid and the Blood Station. The Radiology Department was accredited by the DOH as level 2 facility and the following year, 2015, the bed capacity was increased to 65. 2016-Present.

The passion of the Hospital to be competitive, to give quality service and improvement still continues with blaze.

The Clinical Laboratory of the Hospital became the first Tertiary Level Laboratory Facility and HIV Testing Laboratory Facility and recently, the DOH accredited the Clinical Laboratory as a Drug Testing Facility in Surallah. This year, the management appointed Raul E. Landero, the eldest and a graduate of BS Commerce, as the CEP. the company is planning to become a corporation this year and has an on-going changes of management system aiming to be certified as ISO 9001-2015.

• Managed emergency situations with professionalism, administering immediate care and coordinating with medical teams to ensure patient safety.
• Carefully monitored, recorded and reported changes in patient symptoms to deliver best care practices.
• Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
• Measured blood pressure, pulse and temperature to assess and record vital signs.
• Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times.
• Administered medications and treatments to patients following prescribed healthcare plans.
• Monitored patient conditions closely, reporting and recording signs of deterioration for swift action.
• Accurately recorded patient medical information and vital signs to provide continued best possible care.
• Documented patient care services by charting in patient and department records accurately.
• Implemented patient safety measures, identifying potential hazards and taking corrective action to prevent accidents and injuries.