Liza Mae Canaria
Process Trainer
Quezon City, Metro Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Process Trainer
Accenture
11.2018 - Current
- Created and oversaw New Hire, Upskill classes, Refresher and Supplementary training programs for operations.
- Trained and mentored 91 new personnel hired to fulfill various roles.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Facilitated virtual, in-person and blended learning sessions.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
- Provided subject matter expertise on all company offerings.
- Provided coaching and mentoring to employees.
- Improved and standardized processes by creating Job Aids, Desk Aids and Process Maps using MS Office applications and Canva
Customer Service Associate
Accenture
11.2018 - 12.2022
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Provided training and support to approximately 50 new associates to help provide high-quality customer service.
- Handled customer complaints professionally, resulting in satisfactory outcomes and client commendations.
Education
Bachelor of Arts - Political Science
Bicol University
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
Process Documentation
Process Mapping
Virtual Learning Management
Canva
MS Applications (Word, Powerpoint, Excel, Visio, etc)
Orientation and Onboarding
Coaching and Development
Needs Assessment
Adaptability and Flexibility
Train-the-trainer
Curriculum design
Timeline
Process Trainer
Accenture
11.2018 - Current
Customer Service Associate
Accenture
11.2018 - 12.2022
Bachelor of Arts - Political Science
Bicol University
04.2001 -
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