Jesus Jr Punsalan
San Pedro, Province Of Laguna
Summary
Experienced healthcare professional with a strong track record in managing patient care and coordinating medical cases. Known for implementing effective care management strategies that enhance patient recovery processes. Prioritizes teamwork and adaptability to provide reliable support and dynamic responses to evolving medical needs. Demonstrates expertise in patient advocacy and resource management.
Overview
15
15
years of professional experience
Work History
Process Trainer
Exlservice, Philippines, Inc
Pasay City, Philippines
08.2022 - Current
- Developing training modules and materials tailored to specific processes
- Conducting interactive training sessions and workshops
- Assessing employee performance and providing feedback
- Updating training materials based on process changes or improvements
Medical Case Manager
Exlservice, Philippines, Inc
Pasay City, Philippines
04.2017 - Current
- Handling case assignments by admitting patients to the medical facility, reviewing records, and conducting orientation
- Coordinating and providing patient care based on an approved treatment plan
- Facilitating aspects of the treatment plan, such as care coordination and discussions with the family of the patient
- Recording all case information, such as care procedures, appointments, and check-ups
- Determining the need for therapeutic, psycho-social, or psychiatric evaluations based on patient progress
- Interacting with patients to ensure they are informed about their treatment plan, and answering any questions they may have
- Evaluating patients' progress and writing case reports to determine case closure
- Building strong relationships with the medical team throughout the case management process
Staff Nurse (Intensive Care Unit)
UHBI - Parañaque Doctors' Hospital
Parañaque City, Philippines
03.2010 - 03.2017
- Responsible for total patient care, including medication, orders and treatments
- Administers medications and treatments according to hospital policy and maintains complete and accurate records of nursing assessments and nursing care
- Assists the physicians in performing special procedures
- Closely monitors cardiac and physical status of patient
- Assists in emergency nursing procedures necessary for prompt control of changes in patient's physical condition
- Able to recognize complications in the intensive care patient
- Able to perform the techniques of cardiopulmonary resuscitation accurately and effectively
- Participates in or initiates CPR and Codes when necessary
- Keeps abreast of changing techniques in critical care nursing and maintains a high level of expertise in critical care
- Maintains the patient's clinical records; assists with execution of the physician's orders; keeps accurate problem-oriented nurses notes according to audit committee standards
- Assists the physician with procedures and treatments
- Administers treatments including sterile procedures
- Able to operate technological equipment utilized in the unit including mechanical ventilators, suction machines, cardiac monitors, etc
- Able to interpret ABG results and manage corresponding cases
- Accepts responsibilities delegated by the Head Nurse or team leader and evaluates the nursing care provided in the area assigned
- Provides leadership in the interpretation and application of the philosophy and objective of nursing service in assigned area
- Participates in team conferences with team leader and makes up team assignments
- Performs patient care within the principles of Team Nursing, reporting pertinent observations or complaints to the team leader and/or Head Nurse
- Assists Head Nurse or Charge Nurse in personnel work evaluation
- Attends and supports In-service Education Programs
Staff Nurse (General Nursing Unit)
UHBI - Parañaque Doctors' Hospital
Parañaque City, Philippines
12.2009 - 03.2010
- Take the initial assessment of the incoming patients
- Facilitate the admissions of patients
- Administer the medications as per doctors' order
- Prepare and facilitate laboratory requests as per doctors' order
- Carry out all the stat orders of the doctors
- Coordinate to other departments regarding patients' care
- Endorse patients to ICU, Operating Room, Hemodialysis Unit depending on the case of the patient
- Act as patient advocate; assess patient's status and notify physicians of clinical changes
- Assist doctors in minor surgeries, wound dressing, and other procedures
- Accompany and endorse patients to respective wards if admitted
- Discharge patients with health teachings and advice of home medications and prescriptions from the main attending physician
Education
Bachelor of Science -
Nursing
01.2008
Skills
- Video production
- Case documentation
- Strong teamwork
- Customer relations skills
- Process documentation
- Patient assessment
- Leadership qualities
- Clinical assessment
Eligibilities And Qualifications
- Demonstrates aptitude for developing new skills.
- Readily develop rapport with different individuals and other health care professionals.
- Has ability to multi-task effectively.
- Can work under pressure.
- Dedicated individual, has reputation for consistently going beyond what is required, and proficient in the use of MS Word, Excel, and Power Point.
Professional Licenses And Certifications
- Registered Nurse - Philippines, 0530298, 03/02/27
- Registered Nurse - United States of America (Texas), 965038, 03/31/25
Certification Statement
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Age: 37
- Citizenship: Filipino
- Date of Birth: 03/02/87
- Gender: Male
- Marital Status: Single
Timeline
Process Trainer
Exlservice, Philippines, Inc
08.2022 - Current
Medical Case Manager
Exlservice, Philippines, Inc
04.2017 - Current
Staff Nurse (Intensive Care Unit)
UHBI - Parañaque Doctors' Hospital
03.2010 - 03.2017
Staff Nurse (General Nursing Unit)
UHBI - Parañaque Doctors' Hospital
12.2009 - 03.2010
Bachelor of Science -
Nursing